Provide on-site IT support, including troubleshooting endpoints, accounts, software, and networks. Execute security policies and respond to incidents as the local first responder. Requires 2+ years of experience, proficiency in Windows/macOS/Linux, and networking fundamentals.
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Technical Skills Required
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Job Description
Responsibilities
1. On-site IT support: Manage day-to-day IT tickets (endpoints, accounts, software, network, conference rooms/AV). Handle device/account provisioning and meet resolution SLAs.
2. Network troubleshooting: Serve as the on-site first responder for local network issues (wired/wireless/VPN/DNS/DHCP); perform diagnosis and coordinate with Tier 2/HQ.
3. Infrastructure operations: Perform physical maintenance (rack-and-stack, inspection, RMA) for local gear.
4. Security policy execution: Implement HQ-issued security policies (EDR/AV, network access, MFA).
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