H

IT Support Specialist

happyglobal service • United State
Visa Sponsorship
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Provide on-site IT support, including troubleshooting endpoints, accounts, software, and networks. Execute security policies and respond to incidents as the local first responder. Requires 2+ years of experience, proficiency in Windows/macOS/Linux, and networking fundamentals.

Key Highlights
On-site IT support and network troubleshooting
Security policy execution and incident response
Cloud and collaboration assistance
Key Responsibilities
Manage day-to-day IT tickets (endpoints, accounts, software, network, conference rooms/AV).
Handle device/account provisioning and meet resolution SLAs.
Serve as the on-site first responder for local network issues (wired/wireless/VPN/DNS/DHCP); perform diagnosis and coordinate with Tier 2/HQ.
Perform physical maintenance (rack-and-stack, inspection, RMA) for local gear.
Implement HQ-issued security policies (EDR/AV, network access, MFA).
Act as the local first responder for security incidents; support investigation, isolation, and remediation.
Assist with cloud resource operations; collaborate with HQ teams while maintaining local operational discipline.
Participate in scheduled after-hours standby and emergency response.
Technical Skills Required
Windows macOS Linux
Benefits & Perks
$88,000 – $140,000 annual base salary
H-1B work visa sponsorship available
H-1B transfers accepted
Nice to Have
Basic automation skills (Shell/PowerShell/Python)
Cloud familiarity (AWS/GCP)

Job Description

Responsibilities

1. On-site IT support: Manage day-to-day IT tickets (endpoints, accounts, software, network, conference rooms/AV). Handle device/account provisioning and meet resolution SLAs.

2. Network troubleshooting: Serve as the on-site first responder for local network issues (wired/wireless/VPN/DNS/DHCP); perform diagnosis and coordinate with Tier 2/HQ.

3. Infrastructure operations: Perform physical maintenance (rack-and-stack, inspection, RMA) for local gear.

4. Security policy execution: Implement HQ-issued security policies (EDR/AV, network access, MFA).

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