Join VC3’s NOC team as an Entry-Level NOC Analyst to monitor, troubleshoot, and maintain network and system performance during evening/overnight shifts. This role requires technical expertise in network monitoring tools, TCP/IP, and basic server/OS concepts while ensuring uptime and SLAs. Growth opportunities and remote flexibility are key benefits.
Key Highlights
Fully remote role with evening/overnight shift hours (6 PM - 3 AM EST)
Entry-level position with structured growth opportunities at a well-established IT services company
Responsible for monitoring, troubleshooting, and documenting network/system performance
Key Responsibilities
Monitor network and system performance using tools like ConnectWise, OpenDNS, Kaseya VSA, and PRTG
Identify, troubleshoot, and escalate network/system issues while maintaining uptime and SLAs
Perform basic system/network configurations, deployments, and maintain accurate documentation
Collaborate with cross-functional teams to resolve incidents and implement solutions
Participate in on-call rotation and respond to after-hours incidents as needed
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Technical Skills Required
Network Monitoring Tools
TCP/IP
Network Troubleshooting
Benefits & Perks
Employee and Family Assistance Program (EFAP) for mental health and well-being support
Company-matched 401(k)/RRSP retirement savings plan
Structured career development through Leadership Academy, mentorship, and learning reimbursements
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Nice to Have
Experience with ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG
Basic understanding of Windows and Linux server/operating system concepts
Knowledge of routing and switching fundamentals
Job Description
Careers atNOC Analyst I (evenings/overnight)At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.We're a team of doers, builders, and tech whisperers who live by 4 core values:| | | We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.
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