I

IT Operations Specialist

institute of foundation models • United State
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AI Summary

Hands-on IT Operations Specialist serving as the critical bridge between U.S. and UAE offices, ensuring reliability, security, and efficiency of the end-user technology environment. Responsible for IT infrastructure management, endpoint and device administration, security compliance, and high-touch employee support. Requires 5-7 years of experience in IT operations or systems administration with strong expertise in MDM platforms, VPN technologies, and vendor management.

Key Highlights
Bridge between U.S. and UAE offices ensuring consistent IT standards and global collaboration
Hands-on operational role managing IT infrastructure, endpoint devices, and security compliance
High-touch, white-glove employee support including onboarding and troubleshooting
Visa sponsorship available for this position
Work alongside world-class researchers in a cutting-edge AI research lab environment

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Key Responsibilities
Manage the overall health, uptime, performance, and day-to-day operation of the organization's IT environment
Lead and support office IT initiatives, including new office setup and expansion projects
Implement and manage office technology infrastructure including storage solutions, networking, printers, and endpoint devices
Establish and maintain IT policies, procedures, and operational standards
Maintain a secure IT environment with focus on data protection, compliance, and intellectual property security
Manage VPN access, endpoint security controls, and identity management processes
Support security audits, compliance requirements, and risk mitigation initiatives
Administer Mobile Device Management (MDM) platforms and endpoint management solutions
Configure, deploy, secure, and maintain laptops, mobile devices, and other user hardware
Manage device lifecycle processes including provisioning, upgrades, replacements, and decommissioning
Serve as the face of IT for employees providing high-touch white-glove support across the organization
Deliver IT onboarding and orientation for new hires
Troubleshoot hardware, software, networking, and access issues with a strong customer-service mindset
Manage IT asset inventory, procurement, tracking, and lifecycle management
Coordinate purchasing and deployment of laptops, peripherals, and office technology equipment
Build and maintain relationships with technology vendors and service providers
Act as a key liaison between U.S. and UAE operations ensuring consistent IT standards and support
Technical Skills Required
IT Operations Endpoint Management IT Security

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Benefits & Perks
Comprehensive medical, dental, and vision benefits
Bonus
401K Plan
Generous paid time off, sick leave and holidays
Paid Parental Leave
Employee Assistance Program
Life insurance and disability

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Nice to Have
Strong operational mindset focused on reliability, continuity, and service delivery
Comfortable balancing strategic IT initiatives with hands-on support responsibilities
Highly organized, proactive, and detail-oriented
Experience supporting geographically distributed teams and global operations

Job Description

We are a dedicated research lab for building, understanding, using, and risk-managing foundation models. Our mandate is to advance research, nurture the next generation of AI builders, and drive transformative contributions to a knowledge-driven economy.You will participate in the development of groundbreaking AI solutions that have the potential to reshape entire industries. Strategic and innovative problem-solving skills will be instrumental in establishing MBZUAI as a global hub for high-performance computing in deep learning, driving impactful discoveries that inspire the next generation of AI pioneers.We are seeking an experienced and highly service-oriented
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Job Overview
Posted Date Sep 28, 2026
Employment Type Full-time
Experience Level Not Applicable
Location United State
Category Networking
Company institute of foundation models
Mentioned Skills
ai vpn storage deep learning security audits

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