T

Salesforce CRM Manager (Nonprofit Success Pack) - Fully Remote

talenthop • United State
Remote
Apply Now

Lead administration and strategic development of the organization’s Salesforce CRM for nonprofit operations and growth. Manage and develop a team of Salesforce Administrators, ensuring system reliability, data integrity, and platform alignment with business goals. Translate stakeholder requirements into technical execution, manage integrations and releases, and support adoption through training and documentation.

Key Highlights
Own Salesforce administration, customization, architecture, and platform strategy for a nonprofit CRM built on Salesforce and NPSP
Lead and develop a team of Salesforce Administrators, including performance management and escalation for complex configuration and data integrity issues
Manage releases, integrations (Campaign Monitor, Sage Intacct, Fundraise Up, DonorSearch), reporting, governance, and stakeholder communication
Key Responsibilities
Manage workload distribution, prioritization, and coverage across the Salesforce Administration team.
Conduct performance management including one-on-ones and goal setting.
Serve as the escalation point for complex configuration and data integrity issues.
Participate in hiring and staffing decisions for the Salesforce Administration team.
Lead day-to-day Salesforce administration and customization.
Maintain data integrity through audits and performance monitoring.
Manage Salesforce updates, releases, and third-party integrations.
Develop reports and dashboards for organizational performance metrics.
Own Salesforce architecture and platform strategy decisions.
Collaborate with the Technical Project Manager to execute technical deliverables.
Stay informed on Salesforce capabilities and propose technical solutions.
Design and deliver user training and documentation to enhance adoption.
Provide technical support and manage internal ticketing for platform issues.
Engage with stakeholders to communicate technical updates and gather feedback.
Manage relationships with external vendors and consultants.
Oversee Salesforce instance integrations including Campaign Monitor, Sage Intacct, Fundraise Up, and DonorSearch.
Ensure team adherence to DevOps governance and data quality standards.
Technical Skills Required
Salesforce administration Salesforce configuration and customization Salesforce architecture and platform strategy
Benefits & Perks
Equal opportunity employer

Job Description

This is a Fully Remote Job

1. About Our Client:

The organization operates within the nonprofit sector, focusing on leveraging technology to support its mission. It employs Salesforce built on the Nonprofit Success Pack as a core tool to manage stakeholder relationships and organizational data. The organization faces the challenge of maintaining and advancing a complex CRM environment that supports its operational priorities and growth.

2. About the Opportunity:

Want the full job description? Read the complete details on LinkedIn, the original posting.
Continue on LinkedIn

This is a short excerpt. All rights to the full description belong to its original publisher.

See Jaabz jobs first on Google 1 tap · free · in AI Overviews Jaabz is on your Google Manage Preferred Sources

Similar Jobs

Explore other opportunities that match your interests

Visa Sponsorship Relocation Remote
Job Type Full-time
Experience Level Mid-Senior level

talenthop

United State
Visa Sponsorship Relocation Remote
Job Type Full-time
Experience Level Mid-Senior level

talenthop

United State
Visa Sponsorship Relocation Remote
Job Type Full-time
Experience Level Mid-Senior level

talenthop

United State

Subscribe our newsletter

New Things Will Always Update Regularly