Wayve
United Kingdom
DevOps Engineer
- AI
- Ansible
- AWS
- Cloud
AI Summary
Provide technical support for access management and federated identity services to Jisc’s education and research customers. Resolve incidents, create documentation, and mentor first‑line staff while collaborating with specialist teams. Require strong Windows, Linux and Single Sign‑On knowledge with excellent customer‑service skills.
Key Highlights
Remote‑first role with occasional travel to hub offices
Competitive salary starting at £33,000 plus comprehensive benefits
Opportunity to work on secure authentication services for the UK education sector
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Key Responsibilities
Deliver high-quality, timely support to members and customers.
Resolve technical issues and escalate complex cases efficiently.
Maintain accurate records of queries, issues, and complaints, ensuring resolution through appropriate channels.
Create, publish, and validate technical documentation for internal and external use.
Act as a technical liaison with internal teams, attending meetings and engagements.
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Technical Skills Required
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Benefits & Perks
Competitive salary (£33,000+ per annum)
Flexible working pattern with remote options
31 days annual leave plus bank holidays
Job Description
Technical support specialist (2 positions available)
Salary: From £33,000 per annum (negotiable based on experience) + comprehensive benefits package
Jisc grade: TGE2 (internal use only)
Job Type: Permanent
Hours: 35 hours per week
Reports into: Technical service desk manager
Working style: Remote - Predominantly remote working, and regular travel is required to Jisc offices and/or customers. Meeting in person is something we value so you may need to travel on occasion to our hub offices.
About Jisc:
At Jisc, we're driven by a simple ambition: to use technology to transform education, research and innovation.
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