Senior IT Support Engineer & Systems Administrator (Multi-Office, Cloud & Identity)

Tango • Cyprus

Visa Sponsorship

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AI Summary

Lead second-line IT support and systems administration for a global team across four offices, managing identity, endpoints, SaaS, and office infrastructure. Focus on automation, cloud access, and hybrid IT operations while improving workflows for ~560 employees. Requires 4+ years in IT support with expertise in Okta, Google Workspace, Jamf/Intune, GitLab, and networking.

Key Highlights

Second-line IT support for a global team across Warsaw, Limassol, Kyiv, and Tel Aviv

Local IT ownership for Limassol office (hardware, network, AV, printers) and R&D systems (GitLab, Google Cloud, Jira, Confluence)

Automation and continuous improvement focus for access management, ticketing, and workflows

Key Responsibilities

Provide second-line IT support for all offices, handling access requests, accounts, devices, and SaaS management globally

Administer GitLab, Google Cloud IAM, and internal tool access, optimizing role-based permissions and automating workflows

Manage macOS fleet (Jamf) and Windows devices (Intune), ensuring compliance and inventory hygiene

Oversee Limassol office network (firewall, switching, Wi-Fi), meeting-room AV, printers, and ISP relations

Administer Jira and Confluence, including projects, permissions, automations, and integrations with Slack, HiBob, and Okta

Document runbooks and service registries, ensuring ownership and renewal tracking for all systems

Lead joiner/mover/leaver flows through HiBob → Okta → Google Workspace, maintaining group and role hygiene

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Technical Skills Required

Identity & Access Management (Okta, SAML/OIDC, Google Workspace, Google Cloud IAM) Endpoint Management (Jamf, Microsoft Intune) Networking (Routing, Switching, Firewall, Wi-Fi, CCNA/CCNP)

Benefits & Perks

Stock options for all employees

Hybrid working model (1 day remote per week)

Official employment in Cyprus with work permit visa for employees and residence permit for spouses

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Nice to Have

Russian language proficiency

Fortinet (FortiGate/FortiSwitch) hands-on experience

Scripting in Bash, Python, or Google Apps Script

Experience with Okta Workflows, Jira Automation, and LLM/AI integrations (e.g., Slack bots, ticket triage)

ITIL Foundation certification

Job Description

Tango's Corporate IT team supports ~560 people across four offices — Warsaw, Limassol, Kyiv and Tel Aviv — and runs the company's identity, endpoint, network and SaaS estate.You will be a 2-line IT engineer of the team: second-line support for the whole company, first point of contact for everyone in the Limassol office, and administrator of the systems R&D depends on every day — GitLab, Google Cloud access, Jira and Confluence. It is a hands-on role with real weight: the person you are replacing closed close to half of the team's requests across all four offices.

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