Senior ServiceNow L3 Developer / Technical Analyst & Release Coordinator (Enterprise ITSM/ITOM)

Smart Consulting • Portugal

Remote Visa Sponsorship

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Lead the evolution of a ServiceNow enterprise platform by developing automation, integrations, and enhancements for ITSM/ITOM. Coordinate releases, collaborate cross-functionally, and drive process optimization with REST/SOAP, scripting, and directory services. Requires 3-7 years of ServiceNow expertise, ITIL knowledge, and strong technical leadership.

Key Highlights

Full ownership of ServiceNow platform evolution, including automation, integrations, and ITSM/ITOM enhancements

Cross-functional leadership spanning technical, operations, and business teams with remote collaboration

End-to-end release management with testing, quality assurance, and stakeholder coordination

Key Responsibilities

Design and implement ServiceNow automations for application support, deployments, health checks, and monitoring

Develop custom enhancements (forms, workflows, portals) and integrate with Active Directory/Azure AD/LDAP

Coordinate multi-phase releases, ensuring adherence to timelines, quality standards, and cross-team collaboration

Collaborate with offshore/onsite teams to translate business requirements into self-service solutions

Create and maintain documentation for scripts, workflows, and custom tools

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Technical Skills Required

ServiceNow Platform (ITSM/ITOM) REST/SOAP Web Services SQL

Benefits & Perks

Full remote work model in Portugal

Visa sponsorship support for eligible candidates

Competitive salary range (12,880–49,000 EUR/year, 14 months) + benefits

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Nice to Have

ServiceNow HRSD/CSM module experience

Kubernetes/Docker/AWS EKS/AKS expertise

ServiceNow Orchestration or monitoring/alerting frameworks

Job Description

🚀 Procuramos um(a) ServiceNow L3 Developer / Technical Analyst / Release Coordinator para integrar uma equipa responsável pela evolução, automação e integração de uma plataforma ServiceNow em ambiente enterprise.

Este é um papel técnico e transversal, com foco em ITSM, ITOM, automação, integrações, desenvolvimento ServiceNow e coordenação de releases, trabalhando com equipas técnicas, operações e negócio.

🧑 💻 Como será o seu dia a dia:

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