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Senior Business Analyst - Airline Disruption & Passenger Welfare

United Arab Emirates
Visa Sponsorship
This Job is No Longer Active This position is no longer accepting applications
AI Summary

Lead end-to-end requirements for an airline disruption and passenger welfare management solution in Dubai. Collaborate with operations, reservations, and finance to define passenger handling, compensation, and system integrations. Requires 5-8 years of experience in business analysis with expertise in airline PSS/DCS and IROPS.

Key Highlights
Own requirements end-to-end for airline disruption and passenger welfare management.
Expertise in airline Passenger Service Systems (PSS) and Departure Control Systems (DCS) is required.
5-8 years of relevant experience in business analysis, preferably in the airline or travel domain.

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Key Responsibilities
Own requirements end to end: elicitation, analysis, documentation, prioritisation, traceability and sign-off.
Work with operations, reservations, operations control, customer experience and finance to define passenger handling during disruptions.
Write functional and non-functional requirements, user stories and acceptance criteria.
Map disruption processes and integrations with PSS, DCS, voucher and finance systems.
Define eligibility, entitlement and compensation rules under passenger-rights regulations.
Support solution design, vendor evaluation, UAT and business change through to go-live.
Lead workshops and sign-offs; report progress, risks and decisions to leadership.
Technical Skills Required
Airline Passenger Service Systems (PSS) Airline Departure Control Systems (DCS) Requirements Engineering

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Benefits & Perks
Work visa
Air tickets
Medical insurance
Gratuity
Paid time off

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Nice to Have
Delivery of an airline disruption and passenger welfare management solution

Job Description

Location: Dubai, UAE (Client Site)

Salary: AED 15,000 – AED 17,000 / month

Benefits: Work visa, air tickets, medical insurance, gratuity, paid time off

Experience: 5–8 years of relevant experience

Reference: FZ-AE-515

Cinergie Digital is hiring a Senior Business Analyst to lead requirements for an airline disruption and passenger welfare management solution: how passengers are accommodated, transported, fed, compensated and kept informed when flights are disrupted. The role works with airport operations, reservations, operations control, customer experience and finance.

Key Responsibilities

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Job Overview
Posted Sep 08, 2026
Employment Full-time
Experience Mid-Senior level
Location United Arab Emirates
Category Data Science
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