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Senior Agent Product Manager

retell • San Francisco Bay Area
Visa Sponsorship
This Job is No Longer Active This position is no longer accepting applications
AI Summary

Lead end-to-end customer deployments of AI-powered voice agents for enterprise clients. Drive implementations from discovery to production, design conversational workflows, and act as trusted advisor to executives. Requires exceptional communication, product intuition, and experience in customer-facing technology roles.

Key Highlights
Work directly with innovative companies deploying AI voice agents
Lead end-to-end deployments from discovery to production launch
Act as trusted advisor to executives and operational leaders

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Key Responsibilities
Lead end-to-end customer deployments from discovery through production launch, owning project execution, stakeholder communication, risk management, and successful delivery.
Partner directly with customers to understand business goals, gather requirements, and translate them into scalable AI-powered workflows.
Become a subject matter expert in Retell's platform, voice AI best practices, and LLM prompting techniques.
Design conversational workflows, automation strategies, and deployment architectures that deliver measurable business outcomes.
Build prototypes, validate use cases, and guide customers through implementation tradeoffs and optimization opportunities.
Act as a trusted advisor to executives and operational leaders, helping them identify opportunities to leverage AI across their organizations.
Lead discovery sessions, business process reviews, and strategic planning conversations with customer stakeholders.
Build ROI models and business cases that quantify the impact of AI automation and help customers prioritize initiatives.
Partner closely with Sales during pre-sales engagements, solution scoping, and customer presentations.
Coordinate across Product, Engineering, and Customer Success teams to unblock deployments and ensure customer success.
Communicate project progress, risks, recommendations, and next steps clearly to both technical and non-technical audiences.
Translate customer feedback into actionable product recommendations and help shape the future direction of the Retell platform.
Develop repeatable deployment playbooks, best practices, and frameworks that enable customers to deploy voice AI successfully at scale.
Technical Skills Required
Voice AI LLM Prompting Conversational Design

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Benefits & Perks
100% coverage for medical, dental, and vision insurance
$70/day DoorDash credit for meals and snacks
$200/month wellness reimbursement

Job Description

Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we've scaled to $80M in ARR with a team of 50, up from $5M at the start of 2025, and are now valued at over $1.5B.
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Job Overview
Posted Sep 03, 2026
Employment Full-time
Experience Not Applicable
Location San Francisco Bay Area
Category Product Management
Company retell
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