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B
Microsoft Dynamics 365 CRM Administrator
Malta
Relocation
AI Summary
Serves as the operational linchpin for the Bank's CRM system, ensuring technical customization and user support. Responsible for configuring, maintaining, and optimizing Microsoft Dynamics 365 CRM to align with business workflows and compliance standards. Provides technical support, data integrity management, and system upgrades to enable broader business objectives.
Key Highlights
3+ years of CRM administration experience required
Responsible for Microsoft Dynamics 365 CRM configuration, customization, and user support
Ensures compliance with EU/GDPR regulations and data integrity standards
Collaborates with IT, vendors, and business stakeholders for system optimization
Provides training, onboarding, and ongoing staff development
Key Responsibilities
Configure and customize Microsoft Dynamics 365 CRM to meet the Bank’s objectives and workflows
Manage user accounts, access control, and security settings in compliance with EU and local regulations, including GDPR
Maintain data integrity by performing regular data cleansing and import/export operations
Provide prompt and effective technical support to CRM end-users to resolve operational issues
Facilitate system upgrades by liaising with IT and vendors, ensuring full testing cycles are completed
Monitor system performance by reviewing metrics to optimize speed, scalability, and user experience
Conduct training and onboarding sessions for new users and support ongoing staff development
Liaise with CRM vendors, IT, and business stakeholders to ensure compliance with service level agreements and obtain updates on business continuity and disaster recovery certifications
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Technical Skills Required
Benefits & Perks
Attractive remuneration package
Free basic health insurance
Relocation assistance and packages for expats
Accredited training programs from BOV Learning Academy
Study leave for further education
Staff home loan rates and reduced interest credit facilities
Voluntary Occupation Pension Scheme (VOPS)
Budget for children’s summer school costs
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Nice to Have
Previous proven work experience within the banking or financial services industry
Exposure to the local market
Job Description
Application Closes: 15/09/2026
Role: D365 CRM Administrator
Function: Chief Personal & Wealth Officer
Department: Digital Presence
Section: Digital Channels
Reports to: Senior Manager
Job Summary
Overall Purpose:
The job holder shall serve as the operational linchpin for the Bank's CRM system under the guidance of the Senior Manager. The D365 CRM Administrator shall be responsible for technical customisation and user support, as well as ensure that the CRM aligns with the Bank's workflows and compliance standards. By optimising day-to-day operations and maintaining data integrity, the job holder shall enable the Bank to achieve its broader business objectives more effectively.
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