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Senior Customer Support Engineer (B2B Forex Brokerage) - Limassol, Cyprus

Spotware Systems • Cyprus
Visa Sponsorship Relocation
This Job is No Longer Active This position is no longer accepting applications
AI Summary

Support B2B clients and internal teams in resolving complex technical and functional issues across forex brokerage platforms, including MT4/MT5, liquidity bridges, and system integrations. Investigate root causes using SQL, logs, and system analysis while collaborating with stakeholders to deliver timely resolutions. Requires 3+ years in fintech/brokerage support, strong analytical skills, and proficiency in English for clear communication.

Key Highlights
3+ years of technical support experience in fintech/brokerage environment
Own end-to-end issue resolution for B2B clients with MT4/MT5, plugins, and liquidity bridges
24/6 rotating shift coverage with structured problem-solving and stakeholder management
Key Responsibilities
Provide high-quality B2B technical and functional support for clients across MT4/MT5, plugins, gateways, and liquidity bridges
Investigate and resolve reported issues independently or escalate with clear evidence and context to internal/external teams
Diagnose and troubleshoot system-level issues using logs, SQL queries, and application-level analysis to determine root causes
Coordinate with clients, internal teams, and third parties to ensure timely issue resolution and maintain stakeholder communication
Create and maintain internal/external documentation to improve support quality and operational efficiency

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Technical Skills Required
SQL MT4/MT5 Liquidity Bridges (e.g., oneZero, PrimeXM)
Benefits & Perks
Competitive salary
Private medical insurance
Relocation support (entry permit, relocation bonus, flight tickets, accommodation assistance)

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Nice to Have
Experience with API integrations
Knowledge of the FIX protocol
Programming/scripting skills (any language)

Job Description

Spotware Systems is looking for an experienced to join our team in . You will support B2B clients and colleagues across the technical and functional aspects of our products, helping investigate and resolve issues in a fast-moving brokerage environment.This role will suit someone who enjoys getting to the root of complex problems, takes ownership from the first report through resolution, and communicates clearly with both technical and non-technical stakeholders.
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Job Overview
Posted Aug 27, 2026
Employment Full-time
Experience Mid-Senior level
Location Cyprus
Category Programming
Company Spotware Systems
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