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Senior Product Manager (Voice AI & Customer Experience Platform)

syndesus, inc. • San Francisco Bay Area
Visa Sponsorship
This Job is No Longer Active This position is no longer accepting applications

Lead end-to-end product strategy for a YC-backed voice AI startup, shaping AI-driven customer experience solutions. Own core product areas, collaborate with engineering and customers, and drive scalable, high-impact solutions. Requires 5+ years in B2B SaaS PM with a track record of 0-to-1 product launches and platform/developer-facing experience.

Key Highlights
Ownership of core voice AI product areas with direct customer impact and enterprise-scale deployment
Cross-functional leadership with engineering, design, sales, and customer success teams
High-velocity startup environment with a focus on rapid iteration and AI-driven CX innovation
Key Responsibilities
Define and own customer outcomes for core voice agent behavior, onboarding, testing, and AI-driven automation products
Develop and execute product roadmaps aligned with customer pain points and business impact
Author clear, outcome-driven PRDs and collaborate with engineering to design scalable solutions
Partner with sales, CX, and customer success to translate buying signals and objections into product priorities
Drive cross-functional execution, planning, and tracking of product initiatives for timely delivery
Validate solutions early with customers through prototypes, betas, and rapid iteration
Technical Skills Required
Product Management (B2B SaaS) Voice AI & Natural Language Processing APIs, SDKs, and Developer Tools
Benefits & Perks
$200,000 - $300,000 base salary
Competitive equity
100% employer-paid medical, dental, and vision
Visa sponsorship available (H-1B, TN, L-1, E-3, F-1, O-1)
Commute, cellphone, and internet reimbursement
Wellness reimbursement
Daily DoorDash credit
Nice to Have
Founding PM or first PM at a VC-backed startup
No-code/automation platform experience (Zapier, Make, n8n, Retool, Airtable, Webflow)
Developer platform background (Twilio, Stripe, GitHub, Vercel, Firebase, Segment, Auth0, Supabase)
Technical credibility (CS degree, ex-engineer, or shipped side projects)
AI product experience, especially voice AI

Job Description

Senior Product Manager

YC-backed Voice AI Startup | SF Bay Area, CA (Onsite) | $200K-$300K + Equity

About the Company

Our client is one of the fastest-growing voice AI companies in the world - scaling from $5M to $80M ARR in roughly 18 months with a team of 50. Backed by Y Combinator and leading investors, they're valued at over $1.5B and deploying AI voice agents for enterprises including Fortune 500 companies across healthcare, airlines, logistics, and technology.

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