Lead Market Researcher - Next Markets Expansion

monzo • United Kingdom

Visa Sponsorship Relocation

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Lead research that shapes Monzo's entry strategy into new European markets. Own customer and market evidence to inform expansion decisions, build repeatable research approaches, and synthesize complex data into clear recommendations. Requires significant experience in customer research across multiple markets with strong quantitative skills and cross-functional influence.

Key Highlights

Own research direction for new-market entry across EU markets

Build repeatable market-entry research approach balancing depth, speed and confidence

Synthesize complex evidence into clear recommendations for business decisions

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Key Responsibilities

Lead research that shapes Monzo's entry strategy for new markets, starting with discovery across new EU markets

Develop and evolve a repeatable market-entry research approach, prioritising the questions that matter most and balancing depth, speed and confidence

Build a clear view of local money behaviours, banking expectations, customer needs, trust drivers and barriers to adoption

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Technical Skills Required

Quantitative research Segmentation Market research methodology

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Benefits & Perks

£90,000 - £120,000 + Incentive Awards

Visa sponsorship available

Relocation assistance to UK

Flexible working hours

£1,000 annual learning budget

MacBook provided for remote workers

Job Description

We’re waving goodbye to the complicated and confusing ways of traditional banking.After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

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