Technical Account Manager - Enterprise Customer Success

n8n • Ireland

Remote Visa Sponsorship

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Own the technical success of n8n's strategic top-tier customers, ensuring healthy, scalable, and high-performing environments. Partner with customers and internal teams to drive platform health, scalability, and performance improvements. Requires deep infrastructure expertise, production troubleshooting skills, and strong cross-functional collaboration.

Key Highlights

Technical Account Management for strategic enterprise customers

Platform health, scalability, and performance optimization

Cross-functional collaboration with Support, Product, Engineering, and Customer Success

Key Responsibilities

Own the technical success of top tier customers, helping them run healthy, scalable, and high-performing environments

Act as dedicated technical point of contact for strategic customers and build deep relationships with technical stakeholders

Continuously assess customer deployments to identify risks around scalability, reliability, and performance

Provide strategic recommendations for platform improvements, upgrades, and architectural changes

Oversee technical support intake, issue management, and critical incidents for top tier accounts

Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success teams

Analyze support activity and recurring issues to drive preventative action plans

Triage technical product issues and ensure feedback is accurately captured and tracked to completion

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Technical Skills Required

Technical Account Management Infrastructure and platform operations Production troubleshooting Cloud infrastructure and distributed systems

Benefits & Perks

Competitive compensation

Equity ownership

Work/life balance

Health and wellness benefits

Future planning

Financial security

Career growth budget

Remote-first work

AI enablement budget

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Nice to Have

Experience with n8n or similar workflow automation platforms

Familiarity with AI/LLM integrations and agentic workflows

Experience supporting self-hosted and SaaS enterprise customers in regulated environments

Background working with open-source, developer-first platform products

Exposure to scaling customer success or TAM motions in high-growth SaaS companies

Proactive and consultative approach with business impact understanding

Job Description

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:

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