Product Owner for Public Safety Software

N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, IoT, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries. Join N-iX and become part of a team where your ideas make a real impact.

Our client is a US-based provider of enterprise software for public safety agencies (law enforcement, fire, EMS). The project focuses on workflow-heavy, highly regulated processes like policy management, compliance tracking, and complex approvals. You will join a European-based team and act as a key bridge between them and US-based product leadership to ensure smooth delivery.

Responsibilities:

• Act as a bridge between the Croatia-based development team (10–11 developers, 3 QA) and US-based product leadership (Senior Product Manager, Product Designer), ensuring smooth communications and avoiding bottlenecks.
• Hands-on in Jira: create, clarify, and manage epics, user stories, and acceptance criteria; identify edge cases and ensure requirements are unambiguous and complete.
• Transform high-level requirements (prepared by Senior Product Manager) into actionable tasks for the development team, ensuring all details are captured, particularly for workflow-heavy and highly regulated domains.
• Support product planning and ensure that sprints are well-prepared and all work is ready for execution, including feature status reporting and roadmap tracking.
• Research open questions or requirements gaps independently before escalating to US-based leads, keeping in mind time zone differences.
• Regularly report on progress, raise blockers, and coordinate between development and product teams.
  
  

Requirements:

• 5+ years of experience as a Product Owner or Business Analyst.
• Prior experience as Product Owner or Business Analyst in finance, insurance claims, public safety, healthcare, or similar high-regulation and process-rich environments.
• Reside in, or be able to work within, the Croatian (or nearby) time zone for maximum team overlap.
• Solid track record managing product requirements, forming user stories with explicit acceptance criteria, and covering sophisticated approval and workflow rules.
• Excellent spoken and written English; experience working across distributed teams (Europe–US).
• Comfortable clarifying requirements and making independent decisions, escalating strategically only for more complex questions due to time zone gaps.
  
  

Nice to Have:

• Experience working with US public safety agencies or analogous enterprise domains.
• Understanding product areas focused on reporting and analytics with extensive data capture and process tracking.

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• Coordinated multiple development teams (10+ engineers and QA).
  
  

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits
• not applicable for freelancers