Experienced System Operations Manager

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Lead operational management of enterprise systems, drive ITIL-based service management maturity, and partner with technical teams to support cloud readiness and platform modernization.

Key Highlights

Lead operational management of enterprise systems

Drive ITIL-based service management maturity

Partner with technical teams to support cloud readiness and platform modernization

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Key Responsibilities

Lead the operational management of enterprise systems, ensuring high availability, performance, resilience, and compliance with established service levels.

Oversee incident, problem, change, and service request management while driving ITIL-based service management maturity and continuous process improvement.

Partner with architecture, engineering, and infrastructure teams to support cloud readiness, platform modernization, security enhancements, automation, and disaster recovery initiatives.

Technical Skills Required

ITIL4 principles IT Service Management (ITSM) SQL

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Benefits & Perks

Salary range of $84,800 - $121,100 per year

Fully remote opportunity within the United States

Comprehensive medical, dental, and health benefits

Job Description

This is an exciting opportunity for an experienced IT operations leader to oversee the performance, reliability, and continuous improvement of large-scale enterprise systems in a highly regulated healthcare environment. In this role, you will drive operational excellence by ensuring system availability, strengthening service management practices, and leading modernization initiatives. Working closely with cross-functional technical teams, business stakeholders, and client leadership, you will help shape technology strategies that enhance security, scalability, and service delivery. This position is ideal for a collaborative leader who thrives in complex environments, enjoys solving critical operational challenges, and is passionate about delivering high-quality technology solutions that support essential healthcare services.

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