Support Officer Weblectures & Examination

Your job

Do you keep a cool head when the technology fails at the most critical moment? Do you get energy from a quick, good solution that a lecturer, invigilator or student can immediately continue with? Do you want to use your technical knowledge every day for better education? Then this is your job.

As Support Officer Weblectures & Examination at Wageningen University & Research, you ensure that digital exams and weblectures (recordings and livestreams) run safely, reliably and smoothly. You are the stable factor behind the scenes who helps lecturers, invigilators and students move forward at the right moment. You work on campus in Wageningen, from the Teaching and Learning Centre (TLC).

You will contribute to the continuity and quality of two pillars of education at WUR: weblectures and digital examination. Within the Educational Media and Digital Examination teams, you ensure that tests and educational activities run smoothly without a hitch.

Your Tasks And Responsibilities Are

• Preparing and supporting weblectures: you set up recordings and livestreams and schedule them in the WUR scheduler, check the links with timetables and the digital learning environment, and check the equipment in lecture halls. You test and configure cameras and encoders in the event of room changes or hardware problems. During lectures you are on standby and provide second-line support to student assistants in the event of technical faults.
• Supporting digital exams: you are the point of contact for invigilators and lecturers and quickly resolve login problems, frozen tests, and network and peripheral equipment issues. Where necessary, you escalate to ICT or functional management and monitor progress.
• Service desk and incident handling: you record, analyse and resolve reports received by phone, email, portal or in person, monitor the agreed response times during peak and exam periods, and carefully document solutions.
• Documentation, instruction and knowledge sharing: you draw up clear manuals, checklists and FAQs for invigilators, lecturers and students, give brief instructions and demonstrations, and contribute to the support team’s internal knowledge base.
• Quality, security and privacy: you work according to the procedures for exam security, fraud prevention and privacy (GDPR), and identify at an early stage any situations that could undermine the reliability of exams or the confidentiality of data.
  
  

Because weblectures require coverage from early morning until evening, and exams have their own peak periods, you are occasionally willing to work outside regular office hours; think of early exams and evening lectures.

Your team

You are part of the Educational Media (~85%) and Digital Examination (~15%) teams. Educational Media provides video and podcast recordings for education. You are part of the weblectures subteam, which, with five people, ensures that lectures are recorded so they can be viewed later, and also takes care of other live recordings. The Digital Examination team consists of seven people and is responsible for digital examination.

Where you will work

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You will be working at the Teaching and Learning Centre (TLC) of Wageningen University & Research. The TLC supports lecturers and degree programmes in providing good education. Within that whole, the Educational Media and Digital Examination teams ensure that the technology and processes surrounding recordings, livestreams and exams work reliably. It is an environment in which your practical, solution-oriented attitude makes a direct difference to the quality of education.

Your qualities

You are a hands-on doer who makes a difference in practice. You analyse problems quickly, even under time pressure, and find pragmatic solutions. You communicate clearly and calmly with lecturers, invigilators and students, especially in stressful situations. You are service-oriented, precise and a real team player, eager to learn, with an eye for detail as well as for what matters most at any given moment.

• A completed MBO level 4+ or HBO degree, or demonstrably equivalent professional and intellectual ability.
• At least two years of experience in an IT service desk or AV support role.
• Demonstrable professional experience with Windows and Mac environments, networks and AV equipment.
• Proficiency in Dutch at CEFR level C1.
  
  

In addition to these qualifications, experience in the following areas would be a strong advantage:

• Automating repetitive tasks using Python, PowerShell or similar scripting or low-code tools.
• Operating and/or configuring AV and broadcast hardware, such as encoders, IP cameras and the associated management software.
  
  

In our international working environment, communication increasingly takes place in English. For this position, this concerns language level (https://www.coe.int/en/web/common-european-framework-reference-languages/table-1-cefr-3.3-common-reference-levels-global-scale) B2. If you do not yet have this level, we will of course help you, and you can turn to our language centre Wageningen in’to Languages (https://www.wur.nl/nl/onderwijs-opleidingen/wageningen-into-languages.htm).

As you can see, there are plenty of challenges ahead of you. These challenges can also be seen as development opportunities. So if you do not yet have the track record requested in this vacancy, but do have solid work experience, we would still like to invite you to apply.

We offer

Wageningen University & Research offers excellent terms of employment (https://www.wur.nl/en/jobs/conditions-of-employment). A few highlights from our Collective Labour Agreement include:

• sabbatical leave, study leave, and partially paid parental leave;
• working hours that can be discussed and arranged so that they allow for the best possible work-life balance;
• there is a strong focus on vitality and you can make use of the sports facilities available on campus for a small fee;
• a fixed year-end bonus of 8.3%;
• excellent pension scheme.
  
  

In addition to these first-rate employee benefits, you will of course receive a good salary. Depending on your experience, we offer a gross salary of between €3,708.- and €5,057.- for a full-time working week of 38 hours, in accordance with the Collective Labour Agreements for Dutch Universities (CAO-NU) (https://www.universiteitenvannederland.nl/en/collective-labour-agreement-of-dutch-universities) (scale 9). This position is for 24 to 32 hours. We initially offer a one-year contract, with the possibility of renewal subject to satisfactory performance and depending on the organisation’s financial situation.

If you are an internal employee, your current contract is the starting point. Ask your HR Business Partner about your situation specifically. We encourage development and internal mobility within our organisation. Our recruitment and selection policy (https://wur.service-now.com/esc?id=kb_article&sysparm_article=KB0012172) sets out the conditions that apply specifically to you as a (former) employee. If you have any questions, we are happy to help.

Coming from abroad

WUR welcomes applications from international candidates. However, for applicants for this specific position from outside the EU/EFTA zone, immigration restrictions may apply based on Dutch and EU immigration laws. Such candidates may be eligible for an “orientation year” in the Netherlands or a visa as a “knowledge migrant”.

Wageningen University & Research is the university and research centre for life sciences. The themes we deal with are relevant to everyone around the world and Wageningen, therefore, has a large international community and a lot to offer to international employees.

Because we expect you to work and live in the Netherlands our team of advisors on Dutch immigration procedures will help you with the visa application procedures for yourself and, if applicable, for your family. If you come with a partner, we offer a Dual Career group program organized by our Welcome Center (https://wcfv.nl/en/home/global/our-services/happy-landing-and-living/). This program helps your partner to get familiar with the Dutch culture, labour market and assists your partner to find a job.

Feeling welcome also has everything to do with being well informed. Wageningen University & Research's International Community (https://www.wur.nl/en/jobs/expats-new-international-staff) page contains practical information about what we can do to support international employees coming to Wageningen. Furthermore, our Welcome Center can assist you with any additional advice and information about for example housing, opening a bank account or schooling. Finally, certain categories of international staff may be eligible for a tax exemption on a part of their salary during the first five years in the Netherlands.

Important information

For more information about the position, please contact Jesse van de Hulsbeek, Flowmaster, via 06-36178388 or email: > [email protected] (mailto:[email protected]).

Questions about the procedure? Get in touch with Edvard Jongschaap, Corporate Recruiter, via [email protected].

Ready to apply?

Click on the application button next to the vacancy on our website. Only applications submitted through our website will be considered.

You can apply up to and including Monday 7th of September 2026. Internal candidates are preferred to apply before 4th of August 2026.

Applications are reviewed regularly. Therefore, the position may be filled before the stated closing date.

Welcome, safe, and valued

Wageningen University & Research (WUR) highly values diversity and inclusion because we believe that different insights lead to innovative solutions. We create a work environment where everyone feels welcome, safe, and appreciated, regardless of background, identity, or experience. Together, we are building a culture where everyone's unique contribution adds to the success of our organization.

We are

The mission of Wageningen University & Research is “To explore the potential of nature to improve the quality of life”. Under the banner Wageningen University & Research, Wageningen University and the specialised research institutes of the Wageningen Research Foundation have joined forces in contributing to finding solutions to important questions in the domain of healthy food and living environment. With its roughly 30 branches, 7,600 employees (6,700 fte) and 13,100 students and over 150,000 participants to WUR’s Life Long Learning, Wageningen University & Research is one of the leading organisations in its domain. The unique Wageningen approach lies in its integrated approach to issues and the collaboration between different disciplines.

Read the 5 reasons (https://www.wur.nl/en/Jobs/Why-choose-WUR.htm) why your future colleagues enjoy working at WUR and watch the video below to get an idea of our green campus!

We will recruit for the vacancy ourselves, so no employment agencies please. However, sharing in your network is appreciated.