Training Specialist, Patient Experience & Patient Coordinator (Instructional Design & Performance Coaching)

Jobgether • United States

Remote

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AI Summary

Design, deliver, and optimize training programs for patient-facing teams to enhance performance and operational alignment. Combine live facilitation, coaching, and data-driven instructional design to support onboarding and continuous development. Partner with cross-functional teams to ensure compliance, quality standards, and measurable performance improvements in healthcare environments.

Key Highlights

Owns end-to-end training programs for patient experience and coordination teams, including live sessions, remediation, and LMS content development

Balances facilitation, coaching, and instructional design to drive measurable performance improvements in fast-paced healthcare settings

Leverages AI tools and modern learning technologies to enhance content creation, workflow efficiency, and training effectiveness

Key Responsibilities

Design, deliver, and continuously enhance training programs for patient-facing teams, including onboarding and ongoing development

Facilitate live instructor-led training sessions covering systems, workflows, compliance, and role-specific processes

Develop and maintain eLearning modules, knowledge checks, job aids, and training resources within an LMS

Provide targeted remediation and coaching sessions based on quality reviews, performance trends, and leadership feedback

Track and analyze training metrics (completion rates, assessment results, remediation progress) and prepare reports for leadership

Collaborate with cross-functional teams to align learning content with operational goals, quality standards, and evolving processes

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Technical Skills Required

Instructional Design Learning Management Systems (LMS) Performance Coaching

Benefits & Perks

Competitive compensation range of $70,000 - $75,000 USD

Comprehensive medical, dental, vision, life, and disability insurance plans

Remote work flexibility with a distributed team environment

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Nice to Have

ATD CPTD/APTD training certifications

Project management certifications (e.g., PMP)

Experience with eLearning authoring tools (e.g., Articulate 360, Adobe Captivate)

Healthcare terminology knowledge and HIPAA familiarity

Experience supporting QA-driven remediation programs

Job Description

This role is focused on creating impactful learning experiences that improve the performance of patient-facing teams.You will design, deliver, and continuously enhance training programs that support both onboarding and ongoing development.The position combines live facilitation, coaching, instructional design, and data-driven training optimization.You will partner with cross-functional teams to ensure learning content aligns with operational goals, quality standards, and evolving processes.This is an opportunity to influence employee growth while helping improve the experience delivered to patients.

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