Talenthop
United States
New
Database Administrator (Remote)
- Devops
- High Availability
- Linux
- Mysql
AI Summary
This role provides front-line and second-line IT support for Dragos' EMEA region, focusing on endpoint provisioning, identity management, and incident resolution. The administrator will manage joiner/mover/leaver processes, deploy and support macOS and Windows laptops, and contribute to global IT projects. Key requirements include 5+ years of IT support experience, proficiency with Microsoft Intune and Jamf, and strong customer-service orientation.
Key Highlights
Provision new-hire accounts, equipment, and access; execute timely access revocation and account deactivation.
Deploy and manage macOS and Windows laptops, including developer-spec machines and annual refresh program.
Own and resolve incidents and service requests in Jira Service Management, meeting SLAs.
Key Responsibilities
Provision new-hire accounts, equipment, and access so joiners are productive on day one; complete onboarding checklists across identity, endpoint, and SaaS.
Execute timely, complete access revocation and account deactivation (email, identity, SaaS, privileged access); coordinate equipment recovery for departing employees.
Deploy macOS and Windows laptops — including developer-spec machines and the annual laptop refresh program — plus replacements, upgrades, and reassignments.
Coordinate shipping, returns, device wipes, and acquisition-related equipment recovery across the region, with accurate records in the CMDB.
Administer and troubleshoot enrollment and policies.
Manage applications across the Dragos SaaS estate.
Own and resolve incidents and service requests in Jira Service Management — hardware, OS, M365, connectivity, peripherals, and conferencing — escalating appropriately and meeting SLAs.
Keep asset records accurate, maintain runbooks, provide EMEA coverage during UK/EU business hours, and support global IT projects and M&A integrations.
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Technical Skills Required
Benefits & Perks
Salary: £55,000
Competitive Equity Package
Comprehensive Benefits Plan
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Nice to Have
Experience supporting the Arabic-speaking region / Middle East (MENA) — users, logistics, or offices in Arabic-speaking countries.
Experience with zero-trust and privileged access tooling.
Experience supporting a fast-growing or M&A-active, globally distributed company.
Job Description
At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.
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