Design, develop, and support conversational AI and cloud-based contact center solutions using Google Dialogflow and Google Cloud Contact Center AI (CCAI). Build virtual agents, IVR workflows, and omnichannel customer engagement solutions while partnering with business stakeholders and technical teams. Requires 3+ years of software development experience with contact center technologies and full-time availability for U.S. Government projects.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
Required Skills & Experience
- 3+ years of experience in software development with a focus on contact center technologies, conversational AI, IVR, chatbots, or virtual agents
- 3+ years of hands-on experience with Google Dialogflow CX and/or Dialogflow ES Strong experience with Google Cloud Contact Center AI (CCAI), including Agent Assist and CCaaS capabilities
- Experience with telephony integrations using SIP, BYOC, and CCaaS frameworks
- Proficiency in at least one programming language such as Python, Node.js, JavaScript, or Java
- Hands-on experience with RESTful APIs, JSON, webhooks, and cloud-based services
- Experience working within Google Cloud Platform (GCP), including services like Cloud Functions, Pub/Sub, BigQuery, Cloud Storage, and IAM
- Ability to work full-time supporting U.S. Government projects
- Bachelor’s degree in Computer Science, Information Technology, or a related field
Interested in remote work opportunities in Development & Programming? Discover Development & Programming Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
Job Description
Insight Global is currently seeking a Senior Google Dialogflow Developer to support one of our large, international enterprise clients. This individual will be responsible for designing, developing, and supporting conversational AI and cloud-based contact center solutions using Google Dialogflow and Google Cloud Contact Center AI (CCAI). The ideal candidate will play a key role in building virtual agents, IVR workflows, and omnichannel customer engagement solutions, while partnering closely with business stakeholders and technical teams to deliver scalable, high-quality solutions across the contact center environment. This will be a 6-month contract‑to‑hire opportunity that is fully remote, supporting Eastern Time work hours.
Similar Jobs
Explore other opportunities that match your interests