Major Incident Management Support Specialist

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Support critical IT operations, restore services quickly during high-priority incidents, collaborate with teams and stakeholders to diagnose issues and coordinate resolutions. Enhance incident response processes and improve operational performance.

Key Highlights

Minimize service disruptions

Improve resolution processes and incident management performance

Communicate effectively with technical and non-technical stakeholders

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Key Responsibilities

Provide technical expertise supporting major incident management activities

Support the recovery of high and critical priority incidents

Facilitate incident bridge calls and coordinate resolution activities

Investigate and troubleshoot complex technical issues

Monitor and improve incident management performance through key metrics

Prepare incident documentation, reports, and communication records

Collaborate with project managers and team members on operational deliverables and service management initiatives

Identify opportunities to refine incident response procedures and continuously improve operational effectiveness

Provide mentorship and guidance to junior systems administrators and team members

Participate in scheduled shift coverage, including holiday support

Technical Skills Required

ServiceNow IT Service Management Incident Management

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Benefits & Perks

Competitive annual salary range of USD $67,000 to USD $87,000

Fully remote position within the United States

Comprehensive benefits package including healthcare coverage, supplemental benefits, and paid time off

Job Description

This role supports critical IT operations by helping restore services quickly and efficiently during high-priority incidents.The position plays a key role in incident response, troubleshooting, and service continuity for mission-critical technology environments.Working within a dedicated incident management team, the specialist collaborates with technical teams, system owners, and stakeholders to diagnose issues and coordinate resolutions.The role combines technical expertise, communication skills, and operational discipline to minimize disruptions and improve service reliability.

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