Manager Technical Support - Healthcare Technology

Jobgether • Canada

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Lead high-performing support teams, drive operational excellence, and champion AI adoption in a healthcare tech environment. Oversee critical revenue cycle applications and ensure exceptional customer experiences.

Key Highlights

Strategic leadership and data-driven decision-making

Cross-functional collaboration with product, engineering, and customer teams

Responsible adoption of AI-powered support solutions

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Key Responsibilities

Lead, mentor, and develop geographically distributed technical support teams

Oversee support operations for healthcare revenue cycle applications

Serve as the primary escalation point for complex customer issues

Drive operational excellence through monitoring service levels and performance metrics

Analyze operational data to identify trends and improvement opportunities

Collaborate with cross-functional teams to resolve complex issues and influence product improvements

Champion the adoption of AI and automation technologies

Technical Skills Required

Healthcare Revenue Cycle Applications AI and Automation Technologies Data Analysis and Reporting

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Benefits & Perks

Competitive annual salary of CAD $85,000-$95,000

Fully remote work opportunity within Canada

Professional growth opportunities

Job Description

This is an excellent opportunity for an experienced technical support leader to drive operational excellence within a healthcare technology environment. In this role, you will oversee high-performing support teams responsible for critical healthcare revenue cycle applications, ensuring exceptional customer experiences and reliable service delivery. You'll combine strategic leadership, data-driven decision-making, and technical expertise to optimize support operations while fostering a culture of collaboration, innovation, and continuous improvement. Working cross-functionally with product, engineering, and customer-facing teams, you will play a key role in enhancing customer outcomes through process improvements and responsible adoption of AI-powered support solutions.

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