Director, Client Management - Healthcare Technology

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Lead high-performing client relationship team, drive client satisfaction and retention, collaborate with cross-functional teams in technology-driven healthcare environment.

Key Highlights

Leadership role with strategic focus

Client success strategy and operational excellence

Collaboration with sales, operations, and product teams

Scalable process development and improvement

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Key Responsibilities

Lead daily operations, performance, and development of the client relationship team

Establish and optimize client management processes and tools

Partner with internal teams to resolve challenges and deliver customer-focused solutions

Monitor client service metrics and team performance indicators

Build trusted relationships with key customers and increase engagement, satisfaction, and retention

Develop a deep understanding of client needs and deliver tailored solutions

Lead strategic account meetings and planning sessions with key stakeholders

Maintain structured account issue tracking and coordinate timely resolution

Act as an escalation leader for complex client concerns or service disruptions

Collaborate with solution experts to align customers with relevant products and services

Provide leadership updates on strategic accounts, customer trends, and business opportunities

Technical Skills Required

Client management Customer success Team leadership

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Benefits & Perks

Competitive salary range of $108,000 - $135,000 USD annually

Fully remote, work-from-anywhere flexibility

Unlimited paid time off (PTO)

Job Description

This leadership role is responsible for driving client satisfaction, retention, and long-term value by overseeing a high-performing client relationship team.The position serves as a strategic partner to customers, ensuring their needs are understood and effectively addressed.You will collaborate closely with sales, operations, and product teams to strengthen relationships and support business growth.The role combines team leadership, customer success strategy, operational excellence, and executive-level communication.You will help shape scalable processes, improve client experiences, and identify opportunities to expand partnerships.

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