CyberCoders
United States
Remote Staff Software Engineer - Ruby on Rails, React, and AI Integration
- AI
- Ai Tools
- Ansible
- AWS
S
AI Summary
Seeking two Site Reliability / Production Engineers to provide out-of-hours UK coverage for a high-growth B2B SaaS platform. Responsibilities include incident response, system investigation, and reliability improvements using AI tools. Requires strong ownership, operational judgment, and technical aptitude for hands-on problem-solving. This is a remote contractor role with shared evening and overnight shifts.
Key Highlights
Provide out-of-hours UK coverage, including active evening shifts and weekday overnight pager duty.
Utilize AI tools for investigation and problem-solving, with a focus on validating real customer outcomes.
Improve system reliability by reducing alert noise, enhancing monitoring, and automating processes.
Key Responsibilities
Respond to live incidents by receiving automated alerts and technical escalations from Support, then establishing customer impact, severity, blast radius, and current system state.
Investigate incidents using logs, metrics, traces, dashboards, deployment history, infrastructure, databases, queues, background jobs, APIs, and application code.
Use AI throughout triage and diagnosis while checking its conclusions against real evidence.
Choose and execute a proportionate mitigation, rollback, repair, or bounded fix.
Validate that the customer outcome has recovered, not only that an alert has cleared or a dashboard has turned green.
Keep ownership, uncertainty, decisions, and next actions visible, and give Support clear technical facts for customer communication.
Join customer conversations occasionally when direct technical involvement is genuinely useful.
Bring in the relevant product team when an incident requires deep product knowledge, a material product decision, or a substantial root-cause fix.
Escalate with evidence, customer impact, actions already taken, and the specific decision or help required.
Protect developers from routine pages; they should normally be disturbed only for genuine P0/P1 impact or product-specific judgment that cannot safely wait.
Produce a clear incident record and handover, and ensure immediate mitigation, product follow-up, and reliability-process follow-up reach the right owners.
Remove, consolidate, and tune low-value alerts, and design monitoring around real service and customer outcomes.
Analyze material incidents with AI, validate the conclusions, and turn repeated failure patterns into better alerts, runbooks, AI Skills, automation, or product improvements.
Improve dashboards, diagnostics, service ownership, and escalation information so common incidents are easier to understand and resolve.
Create safe, supervised automation for common operational actions.
Work with product teams to close observability, rollback, runbook, and supportability gaps.
Detect and help contain unusual service-cost behavior, then route wider follow-up to the appropriate cost or product owner.
Make reliability and on-call performance easier for the company to understand and improve over time.
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Technical Skills Required
Benefits & Perks
Up to EUR 20,000 per year
Fully remote working from anywhere in Algeria
Contractor contract
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Nice to Have
Cloud platforms such as Azure or Cloudflare.
Distributed application and API diagnostics.
Databases, queues, and background-processing systems.
Observability, alerting, and incident-management platforms.
Infrastructure, deployment, and release automation.
Application development and safe production debugging.
AI coding agents and workflow automation.
Job Description
🇩🇿 Up to EUR 20,000 per year, on a full-time, contractor contract
🌎 Fully remote working from anywhere in Algeria!
🌙 Shared out-of-hours UK coverage, including active evening shifts and weekday overnight pager duty
✨ Exciting high growth product, relied on by leading global brands, particularly within sports
💻 Working with the latest hardware, AI tools, and product workflows.
We are looking for hands-on production engineers who can take ownership when live systems need attention: establish the customer impact, investigate the evidence, take safe action and keep the response moving.
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