Jaja Finance Ltd
United Kingdom
Senior Analytics Engineer (Data Modelling & Transformation)
Programming Full-time Mid-Senior level 1h ago
- Cloud
- SQL
AI Summary
Provide front-line technical support for Zone & Co's global workforce across Windows and macOS environments. Own EMEA support lifecycle, manage cloud infrastructure, and implement automation to improve IT operations. Requires 5+ years of IT support experience in a remote-first SaaS organization with strong troubleshooting and automation skills.
Key Highlights
Primary IT support contact for EMEA region in follow-the-sun model
Manage Windows and macOS environments via ticketing systems, chat, and video calls
Administer identity platforms (Okta, Entra ID, Google Workspace, Microsoft 365, Slack)
Support AWS and Azure cloud infrastructure and endpoint management (Intune, Jamf)
Key Responsibilities
Provide L1 and L2 technical support to employees across Windows and macOS environments via ticketing systems, chat, and video calls
Own the lifecycle of EMEA support requests, ensuring timely resolution and smooth handovers with global IT teams
Deliver a seamless onboarding and offboarding experience, including device provisioning, access management, and equipment recovery
Manage and secure corporate endpoints using Microsoft Intune and Jamf
Administer identity and collaboration platforms including Okta, Entra ID, Google Workspace, Microsoft 365, and Slack
Support and help maintain cloud infrastructure across AWS and Azure environments
Build automation scripts and self-service workflows to improve operational efficiency
Manage IT hardware, software licensing, asset tracking, procurement, and global shipping logistics
Partner with Security and Compliance teams on vulnerability management, endpoint security, access governance, and audit readiness
Monitor systems and infrastructure, troubleshoot recurring issues, and implement long-term improvements
Create and maintain technical documentation and internal knowledge resources
Evaluate new technologies and work with external vendors to support business needs
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Technical Skills Required
Benefits & Perks
Fully remote work
High-velocity, fully remote, global team
Autonomy and high-trust flexibility
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Nice to Have
AWS Cloud Practitioner certification
Microsoft Azure Administrator Associate certification
Microsoft 365 Endpoint Administrator Associate certification
Okta Certified Professional
Jamf Certified Associate
CompTIA A+ or Network+
Experience with iPaaS platforms or AI-powered service desk tools
Job Description
Zone & Company Software Consulting LLC (“Zone”) is the ERP-native AI platform for financial operations, purpose-built for organizations running on Oracle NetSuite. We are redefining how finance teams operate by delivering an AI-powered system that automates, connects, and scales financial workflows directly within the ERP.
As the AI operating system for finance teams in NetSuite, Zone enables more than 4,500 customers worldwide to run smarter, faster, and with greater accuracy. Our platform spans the full financial lifecycle, including Quote-to-Cash, Procure-to-Pay, Treasury, Payroll Management, and Record-to-Report, eliminating manual processes and unlocking real-time financial intelligence.
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