Client Success Manager - Physical Therapy Clinic Owners

You know what it feels like to run a clinic, manage a team, solve problems all day, and still feel like everything depends on you.

Now, you can use that experience to help other Physical Therapy clinic owners build stronger businesses, lead better teams, and create more freedom outside of patient care.

The Clinic Director position is a high-level Client Success Manager role focused on coaching, accountability, relationship management, and helping PT clinic owners move from ideas into action.

You will work directly with approximately 50 clinic owners across the country. You will help them identify what is holding their business back, decide what needs to happen next, connect them with the right Rehab CEOs support, and follow through until progress is made.

This is an opportunity to use your experience in the Physical Therapy industry to make an impact beyond patient care.

Rehab CEOs is a business coaching and consulting company built specifically for Physical Therapy clinic owners.

We help owners improve their leadership, marketing, hiring, systems, operations, and profitability so they can build stronger businesses that do not depend on them doing everything themselves.

Our clients have access to:

• Business coaching and accountability
• Marketing strategy
• Hiring support
• Media buying
• SEO
• Systems and operations training
• Leadership development
• Business frameworks designed specifically for PT practices

Our team understands patient care, staffing, leadership, cash flow, and practice ownership because we have worked inside the industry.

We are a growing, close-knit team that cares about doing great work, producing results, and supporting the clients and people around us.

As a Client Success Manager, you will manage a portfolio of approximately 50 Physical Therapy clinic owners and serve as their primary point of contact throughout their experience with Rehab CEOs.

Your job is to understand where each client is now, where they want to go, what is getting in their way, and what support will help them make progress.

You will review their goals, numbers, challenges, and implementation. From there, you will help them decide on the next best step and make sure that step gets completed.

That may include:

• Guiding a client through a Rehab CEOs coaching program
• Helping them implement a hiring, leadership, or operational system

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• Reviewing whether their marketing strategy is producing results
• Connecting them with our coaching, hiring, media buying, or SEO teams
• Turning large business goals into clear, manageable action steps
• Holding clients accountable to the commitments they have made
• Recognizing when a client needs additional support
• Helping clients renew or move into a program that fits their next stage of growth

You are not expected to personally provide every service.

You are expected to understand the need, connect the client with the right support, track progress, and make sure communication does not stall.

• Own the client relationship from onboarding through renewal
• Manage approximately 50 PT clinic owner accounts
• Conduct regular coaching, accountability, and progress calls
• Review client goals, metrics, challenges, and implementation
• Help clients apply Rehab CEOs coaching and business frameworks
• Identify gaps in leadership, marketing, hiring, operations, and profitability
• Connect clients with the correct internal team, service, or resource
• Track engagement, concerns, follow-through, and results
• Identify risks before they lead to frustration or cancellation
• Keep communication moving between clients and internal departments
• Recognize opportunities for renewals and additional support
• Close communication loops quickly
• Follow through without needing repeated reminders

Communication, organization, and follow-through are essential in this role.

The people who do well here take ownership, stay ahead of problems, and make sure important details do not get missed.

Former Physical Therapists, Physical Therapist Assistants, Clinic Directors, Practice Managers, and PT clinic owners have a major advantage in this position.

You already understand the pressure of managing patients, employees, schedules, performance expectations, and business challenges at the same time.

That experience will help you build trust with clients, recognize problems quickly, and provide practical guidance without needing to learn the PT industry from the ground up.

We are looking for someone who is:

• A former PT, PTA, Clinic Director, Practice Manager, or PT clinic owner

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• A confident and professional communicator
• Highly organized and detail-oriented
• Comfortable leading direct conversations
• Able to hold business owners accountable
• Proactive and dependable
• Comfortable managing several clients and priorities at once
• Skilled with Google Workspace
• Comfortable learning or using GoHighLevel
• Adaptable in a growing company
• Able to work independently
• Consistent about completing what they start

The biggest challenge in this position is keeping up with communication across a full client portfolio.

You must be able to stay organized, respond quickly, track open items, and address concerns before the client has to chase you for an answer.

• $75,000 to $90,000 base salary, based on experience
• $2,000 equipment stipend
• Two weeks of paid time off annually
• Six paid holidays each year
• 100% remote position
• No patient care
• Clear opportunities for advancement as the company grows
• Access to high-level coaching, training, and professional development

This is a fast-moving environment with high expectations for communication, ownership, and results.

We are looking for someone who cares about their clients, takes pride in their work, and steps in when something needs attention.

You will work with a team that values initiative, honest communication, personal growth, and following through on what you say you will do.

Please record a short Loom or screen-share video introducing yourself, explaining your background, and sharing why this position feels like the right next move for you.

Attach your current resume and send both to:

[email protected]

Applications submitted without a video will not be considered.

We want to understand how you communicate, think, and connect with people, not only what appears on your resume.

Excited to meet you!