Technical Operations Support Specialist I - Reports

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Provide essential technical support for cloud-based workforce management applications, resolving complex client and internal issues. This role involves troubleshooting, data analysis, customer communication, and application support, requiring strong analytical and problem-solving skills. Ideal for a candidate with experience in technical support, customer service, payroll systems, and data analysis, eager to learn new technologies.

Key Highlights

Provide high-quality technical assistance to clients and internal stakeholders.

Troubleshoot application issues, support reporting functionality, and resolve technical challenges.

Analyze and manage data using tools such as Excel, including VLOOKUP functions and pivot tables.

Key Responsibilities

Provide technical support by diagnosing and resolving software, hardware, and application-related issues using remote support tools.

Serve as a primary point of contact for client and internal requests through support cases, emails, and calls.

Troubleshoot issues related to payroll transmissions, software functionality, installations, time and labor processes, reporting, security, and database-related concerns.

Support configuration and modification requests across application features, including time off accruals, time and attendance, tax items, ACA, general ledger, reporting, custom calculations, and security settings.

Document all client interactions, resolutions, and troubleshooting steps throughout the support lifecycle.

Identify recurring issues, trends, and opportunities to improve product performance and support processes.

Collaborate with internal teams to resolve complex technical problems and improve application reliability.

Analyze and manage data using tools such as Excel, including VLOOKUP functions and pivot tables.

Communicate technical information clearly to both technical and non-technical audiences.

Participate in client meetings, events, and team initiatives as a representative of the support organization.

Manage multiple communication channels and tracking systems while maintaining accurate follow-up.

Adapt to changing business priorities, schedules, and project requirements.

Continuously develop expertise in supported applications and contribute to knowledge sharing across the team.

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Technical Skills Required

Technical Support Data Analysis Customer Service

Benefits & Perks

Competitive annual salary range of $41,600-$64,000

Fully remote work opportunity within the United States

Medical, dental, and vision insurance coverage

Life and disability insurance benefits

401(k) retirement plan with company match

Career development and learning opportunities

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Nice to Have

Experience with Lean Six Sigma methodologies

Experience supporting payroll software platforms

Basic knowledge of SQL and HTML

Job Description

This role provides essential technical support for a growing suite of cloud-based workforce management and business applications.You will help clients and internal teams resolve complex technical issues while ensuring reliable, high-quality software experiences.The position combines troubleshooting expertise, data analysis, customer communication, and application support responsibilities.You will work across technical and business teams to identify solutions, improve processes, and enhance system performance.The ideal candidate is a problem solver who enjoys learning new technologies and translating technical concepts into clear guidance.

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