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Cyber Security Service Manager

United Kingdom
Full Remote Visa Sponsorship
This Job is No Longer Active This position is no longer accepting applications
AI Summary

Cyber Security Service Manager responsible for ensuring successful ongoing delivery of security services to customers. Develops, prepares, and leads regular service reviews with customers, demonstrating value for money and taking feedback and customer requirements back into improvement plans. Manages service onboarding and offboarding activities, service-related complaints processes, and service incidents.

Key Highlights
Cyber Security Service Manager
Service Management
Customer Relationship Management

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Key Responsibilities
Ensuring successful ongoing delivery of security services to customers
Developing, preparing, and leading regular service reviews with customers
Managing service onboarding and offboarding activities
Managing service-related complaints processes
Responding to service incidents

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Technical Skills Required
ITIL Service Level Description Service Level Agreement

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Benefits & Perks
£40,000 per annum
Comprehensive benefits package
Flexible work pattern
31 days annual leave
Buy up to an additional 5 days leave
Generous flexible pension schemes
Range of wellbeing lifestyle benefits
Allocated allowance of up to £250 to equip home office
Financial well-being support
Wide range of discounts and cashback
Family friendly policies
Support for volunteering

Job Description

Cyber security service manager

Salary: £40,000 per annum (negotiable based on experience) + comprehensive benefits package

Jisc grade: TGE3 (internal use only)

Job Type: Permanent

Hours: 35 hours per week

Reports into: Lead service manager - Cyber

Working style: Hybrid - A blend of working from home and your nominated hub office. We have hubs located in London, Bristol, Manchester and Oxford.

This position requires the successful candidate to undergo enhanced background screening checks.

About Jisc:

For 30 years Jisc has pioneered digital solutions for UK education and research, transforming how knowledge is created, shared and used.

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Job Overview
Posted Jul 24, 2026
Employment Full-time
Experience Mid-Senior level
Location United Kingdom
Category Cyber Security
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