Lead Client Services Project Manager, CX

Jobgether • Canada

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Lead Client Services Project Manager, CX based in Canada, overseeing complex customer projects from initiation to completion. Responsible for end-to-end project delivery, stakeholder alignment, risk management, and revenue growth. Requires proven project management expertise, leadership skills, and a customer-focused mindset.

Key Highlights

Lead end-to-end customer project delivery

Manage cross-functional teams and stakeholders

Drive revenue recognition and business growth

Ensure high customer satisfaction and adoption

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Key Responsibilities

Manage end-to-end customer project delivery, ensuring successful implementations, strong stakeholder alignment, and high levels of customer satisfaction

Lead the full lifecycle management of customer projects and programs, including planning, execution, delivery, and closure

Own project scope, timelines, budgets, quality standards, resource planning, and overall delivery outcomes

Establish project governance structures, including steering meetings, reporting processes, and stakeholder communications

Act as the primary point of contact and trusted advisor for assigned customers during implementation and rollout phases

Manage geographically distributed technical and business teams to achieve project goals

Identify, assess, and proactively resolve project risks, issues, dependencies, and opportunities

Develop and maintain detailed project plans, schedules, forecasts, and documentation throughout the project lifecycle

Collaborate with sales and services teams to identify opportunities for additional solutions and business growth

Contribute to continuous improvement initiatives focused on enhancing delivery processes, tools, and customer outcomes

Technical Skills Required

Project Management Stakeholder Management Risk Management

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Benefits & Perks

Competitive compensation package

Opportunity to work remotely from Canada

Exposure to innovative customer experience solutions

Job Description

This role is designed for an experienced project leader who thrives at the intersection of technology, customer experience, and service delivery.You will oversee complex customer projects from initiation through completion, ensuring successful implementations and measurable business outcomes.The position requires strong leadership skills to coordinate cross-functional teams, manage stakeholder expectations, and deliver exceptional client experiences.You will act as a trusted advisor for strategic customers while driving project execution, revenue delivery, and long-term relationship growth.

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