Senior CX Data Analyst - Remote/Armenia

tabby | تابي • Armenia

Remote Relocation

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Improve customer support through data-driven insights. Analyze large datasets, build dashboards, and optimize workflows. Collaborate cross-functionally to drive better decision-making.

Key Highlights

Analyze large-scale datasets to improve customer experience

Build dashboards and detect trends using tools like Tableau and Metabase

Optimize workflows and automate tasks using Airflow and Python

Looking to advance your Data Science career with relocation support? Explore Data Science Jobs with Relocation Packages that include comprehensive packages to help you move and settle in your new role.

Key Responsibilities

Analyze large-scale datasets related to agent performance, support interactions, and QA

Build dashboards and detect behavioral trends using Tableau and Metabase

Partner with QA to identify root causes in agent behavior and customer issues

Use LLM tools for summarization and insights generation

Automate data tasks and optimize analytics pipelines using Airflow and Python

Suggest improvements in agent tooling, ticket routing, and SLA tracking

Technical Skills Required

Advanced SQL (BigQuery, ClickHouse) Python for data analysis and automation Data visualization (Tableau, Metabase)

Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.

Benefits & Perks

Remote work

Relocation support

Employee stock options program

Job Description

Department: CX Analytics

Location: Remote/Armenia

As a , you will play a key role in improving how we support our customers through data driven insights and operational analytics. You will work closely with CX, product, and operations teams to measure performance, identify improvement opportunities, and support better decision making across support workflows.This role focuses on , with exposure to automation and AI powered tools as part of everyday analytical work.

Want the full job description? Read the complete details on LinkedIn, the original posting.

Continue on LinkedIn

This is a short excerpt. All rights to the full description belong to its original publisher.