Manager, Quality Assurance, Customer Support

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Define and scale quality standards for a world-class customer support organization. Lead the evolution of QA frameworks, processes, and measurement strategies. Partner with support leaders and cross-functional teams to identify improvement opportunities and drive meaningful change.

Key Highlights

Define and scale quality standards for a world-class customer support organization

Lead the evolution of QA frameworks, processes, and measurement strategies

Partner with support leaders and cross-functional teams to identify improvement opportunities and drive meaningful change

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Key Responsibilities

Own the strategy, development, and execution of quality assurance initiatives across customer support operations

Establish scalable QA practices, uncover actionable insights, and create feedback loops that improve team performance and customer satisfaction

Define, evolve, and operationalize a centralized quality assurance strategy across multiple customer support channels

Technical Skills Required

Quality Assurance Customer Support Data Analysis

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Benefits & Perks

Competitive annual base salary: $147,000-$213,000 USD

Equity grant opportunities and participation in applicable incentive programs

Comprehensive health and wellness benefits, including medical, dental, and vision coverage

Job Description

This role offers the opportunity to define and scale quality standards for a world-class customer support organization.You will lead the evolution of QA frameworks, processes, and measurement strategies that improve customer experiences at scale.The position combines operational leadership, data-driven insights, coaching, and innovation through AI-powered support solutions.You will partner with support leaders and cross-functional teams to identify improvement opportunities and drive meaningful change.This is a high-impact opportunity for someone who enjoys building programs from the ground up in a fast-moving environment.

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