Senior IVR QA Engineer - Cloud-Based Contact Center Solutions

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Ensure quality of advanced contact center solutions. Validate IVR workflows, voice interactions, and backend integrations. Collaborate in Agile environment. Work on modern cloud-based platforms.

Key Highlights

Validate complex IVR workflows and voice interactions

Collaborate with cross-functional teams in Agile environment

Work on modern cloud-based communication platforms

Key Responsibilities

Design, execute, and improve testing strategies for contact center technologies

Validate IVR call flows, routing logic, customer journeys, and conversational experiences

Test integrations between cloud communication platforms, backend systems, APIs, and related services

Prepare test reports, quality metrics, and status updates

Ensure solutions comply with quality standards, security requirements, and business expectations

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Technical Skills Required

IVR testing Cloud-based contact center solutions API testing

Benefits & Perks

Remote or hybrid work flexibility

Opportunity to contribute to large-scale digital transformation projects

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Nice to Have

Experience with IVR testing tools such as Cyara, Hammer

Knowledge of contact center technologies such as Avaya or Genesys

Job Description

This role focuses on ensuring the quality, reliability, and performance of advanced contact center solutions.You will validate complex IVR workflows, voice interactions, chatbot experiences, and backend integrations.The position combines manual testing expertise with automation practices to improve customer experiences.You will collaborate with engineering, business, and delivery teams in an Agile environment.The role offers the opportunity to work on modern cloud-based communication platforms and digital transformation initiatives.You will play a key part in delivering seamless, secure, and high-quality customer interactions across multiple channels.Accountabilities

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