Senior Supervisor, Service Desk

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Lead critical technical support function, manage remote teams, improve service experiences. 5+ years experience required.

Key Highlights

Lead service desk and call center operations

Manage and develop remote support teams

Improve service delivery and user satisfaction

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Key Responsibilities

Manage Service Desk and call center operations

Develop and lead a strong support team

Ensure exceptional technical assistance for users

Maintain service level agreements (SLAs)

Mentor and develop Service Desk Analysts and support agents

Analyze ticket volumes and operational data to identify improvements

Create and maintain documented service desk processes

Drive continuous improvement initiatives

Technical Skills Required

Service Desk Management Team Leadership Operational Excellence

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Benefits & Perks

Competitive annual base salary range of approximately $63,000 - $86,000

Potential eligibility for annual cash bonus opportunities

Opportunity to lead and develop a remote, geographically distributed support team

Job Description

This role leads a critical technical support function responsible for delivering reliable service experiences to employees and client-partners.The Senior Supervisor, Service Desk manages daily support operations, team performance, and service delivery across multiple platforms.You will guide a remote, distributed support team while improving processes, resolving complex issues, and enhancing user satisfaction.The position combines people leadership, operational excellence, analytics, and technical problem-solving in a fast-moving environment.You will help shape support strategies, establish best practices, and ensure service levels consistently meet business expectations.

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