Application Support Engineer - Healthcare Data Solutions

Jobgether • Canada

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Provide advanced technical support for healthcare data applications, ensuring reliable performance and continuous improvement. Design, develop, and implement software enhancements while collaborating with cross-functional teams. Requires 3+ years of Java experience and strong problem-solving skills in a fully remote environment.

Key Highlights

Java development with 3+ years experience

Healthcare data standards (HL7, FHIR) knowledge

Full remote work with flexible benefits

Production support and on-call rotation

Key Responsibilities

Provide advanced technical support by collaborating with service desk teams to diagnose, troubleshoot, and resolve complex customer incidents

Participate in major incident response, root cause analysis, and production issue resolution to minimize customer impact

Analyze business, product, and customer requirements to design scalable, maintainable, and high-performing technical solutions

Develop, test, implement, and support application enhancements and defect fixes in collaboration with Product, Engineering, QA, and Support teams

Work on software components, cloud infrastructure, configuration files, deployment tools, and related technical environments

Contribute to technical decision-making by evaluating technologies, recommending improvements, and supporting continuous improvement initiatives

Act as a technical escalation point for complex production issues, project challenges, and implementation decisions

Maintain and improve development frameworks, technical documentation, and operational procedures

Ensure delivered solutions meet security, privacy, quality, performance, and architectural standards

Support code reviews, provide technical guidance, and mentor junior developers or co-op students

Participate in an on-call production support rotation and provide after-hours assistance for critical incidents

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Technical Skills Required

Java Software Development Troubleshooting Healthcare Data Standards

Benefits & Perks

Competitive annual salary range of $85,000 - $100,000 CAD

Fully remote work environment

Flexible time away policy

Competitive health and medical benefits

Retirement savings support

Life and disability insurance

Employee Assistance Program

Professional development opportunities

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Nice to Have

Knowledge of healthcare data standards such as HL7 (V2, FHIR) is highly preferred

Experience with technologies including Hibernate, Spring, REST web services, and Git is an asset

Previous experience in application support, troubleshooting, or production issue resolution is preferred

Job Description

This role offers an opportunity for a software professional to support, enhance, and maintain applications that help organizations manage critical healthcare data solutions.You will work at the intersection of development, technical support, and customer success, ensuring reliable performance and continuous improvement of digital platforms.The position involves troubleshooting complex issues, developing software enhancements, and collaborating with engineering and client teams.You will contribute to scalable, secure, and high-performing solutions while helping resolve technical challenges that directly impact users.

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