Senior Project Team Support Engineer - Healthcare Technology

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Seeking a Senior Project Team Support Engineer to provide high-level technical support and project leadership for advanced healthcare technology solutions. Responsibilities include managing complex support initiatives, operational projects, and system administration, with a focus on medical imaging and enterprise systems. Requires a Bachelor's degree or equivalent experience, minimum 7 years in technical support/healthcare technology, and strong knowledge of Windows, networking, and medical informatics.

Key Highlights

Lead technical support initiatives and manage operational projects for complex healthcare systems.

Provide advanced remote troubleshooting and technical guidance for hardware, software, and networking issues.

Collaborate with engineering teams and mentor junior members while ensuring compliance with industry regulations.

Key Responsibilities

Lead technical support initiatives, manage operational projects, and ensure the reliability and performance of complex healthcare systems.

Manage and execute operational, billable, and technical support projects while coordinating handovers from internal teams.

Administer and maintain service-related operational applications and platforms, including automation and remote support tools.

Support reporting activities related to licensing compliance and operational performance.

Manage multiple support queues and collaborate with internal teams to identify and develop business opportunities.

Perform advanced remote troubleshooting, diagnostic evaluations, and technical assessments of hardware, software, and networking issues affecting customer environments.

Provide advanced product-specific guidance and support to customer support engineers and internal technical teams.

Collaborate with engineering and development teams to investigate product issues, support escalations, and communicate resolutions.

Document technical issues, solutions, and best practices within knowledge management systems and contribute to troubleshooting resources.

Participate in customer site visits and provide technical expertise as required.

Maintain compliance with all applicable quality standards, regulatory requirements, and medical device industry regulations.

Mentor team members on technical knowledge, product expertise, and departmental processes.

Support key performance objectives related to customer satisfaction, responsiveness, case resolution, project delivery, and training completion.

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Technical Skills Required

Medical Imaging Technologies Networking Enterprise Systems

Benefits & Perks

Fully remote work opportunity within the United States

Opportunity to work with advanced healthcare technologies

Ongoing learning and professional development opportunities

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Nice to Have

ConnectWise Automate certification or equivalent experience

Industry certifications in technologies such as Microsoft, VMware, Cisco, Security+, or related disciplines

Job Description

This role offers the opportunity to provide high-level technical support and project leadership for advanced healthcare technology solutions used in critical clinical environments. As a senior technical contributor, you will manage complex support initiatives, operational projects, and system administration activities while serving as a key escalation point for technical issues. The position combines deep expertise in medical imaging technologies, networking, and enterprise systems with strong customer engagement and cross-functional collaboration. You will work in a dynamic, fast-paced environment where innovation, problem-solving, and continuous learning are highly valued. This role is ideal for professionals who enjoy balancing technical troubleshooting, project execution, and mentoring responsibilities while contributing to technologies that support better healthcare outcomes.

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