Disaster Recovery and Incident Management Specialist

Application Closes: 30 July 2026

Role: Disaster Recovery and Incident Management Specialist

Function: Chief Information Officer

Department: IT Operational Resilience & Recovery

Section: IT Resilience Governance

Reports to: Disaster Recovery and Incident Manager

Job Summary

Overall Purpose:

The job holder is responsible in ensuring that the organisation’s resilience by developing comprehensive disaster recovery (DR) plans, as well as managing the lifecycle of incidents to minimise disruption to business operations, thus playing a crucial role in guaranteeing our organisation's preparedness for disruptive events and efficient response to IT incidents.

Key Responsibilities

The job holder will be responsible for:

• Contributing to the development, implementation and ongoing maintenance of comprehensive DR plans for all critical IT systems and applications covering various failure scenarios.
• Participating in risk assessments and impact analysis to identify potential threats and prioritise recovery efforts.
• Working together with IT teams and business stakeholders to ensure DR plans align with overall business continuity objectives, including the definition of recovery time objectives (RTOs) and recovery point objectives (RPOs).
• Compiling and maintaining disaster recovery and incident response documentation, including runbooks and playbooks.
• Conducting regular DR testing exercises to identify weaknesses and continuously improve recovery processes.
• Assisting in the preparation and holding of training and awareness programmes for staff on disaster recovery procedures and incident response procedures and best practices.
• Coordinating the incident management response for high priority IT disruptions, ensuring timely resolution and minimal business impact.
• Assessing low priority incidents to identify recurring trends that could indicate potentially more serious but yet undetected issue.
• Supporting root cause analysis to identify underlying problems and implement preventative measures to minimise future occurrences.
• Contributing to the development of up-to-date incident response documentation, including procedures and escalation protocols.
• Collaborating with IT teams and business stakeholders to ensure effective communication and coordinated response during incidents.

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• Building relationships with key stakeholders across the organisation to promote awareness and understanding of DR and IM procedures and championing the importance of disaster preparedness and business continuity within the organisation.
• Participating in conferences and training to stay at the forefront of DR and IM best practices.
• Staying abreast with industry trends and emerging technologies/threats to identify and suggest improvements to the organisation’s DR and IM programmes.

This position requires the readiness to work in a 24/7 operational environment, including on-call responsibilities on a roster basis with rest of the team.

In addition to the specific functions, management may assign more duties as required for the job from time to time.

Attitude

• Ability to work under pressure.
• Highly responsible, committed and appreciates the responsibilities which the job entails.
• Passion for staying current on emerging technologies and ITSM practices.

Required Criteria

Previous proven work experience of three (3) years in an IT enterprise environment AND an MQF level 5 Qualification in Computer Science, Information Technology or a related area.

OR

Previous proven work experience of four (4) years in an IT enterprise environment

OR

Previous proven work experience of one (1) year in an IT enterprise environment AND an MQF level 6 Bachelor’s Degree in Computer Science, Information Technology or a related area.

In the shortlisting process, preference may be given to candidates meeting the third required criteria.

Desirable Criteria

Previous hand-on experience utilising disaster recovery and incident management tools and technologies.

Certifications in Disaster Recovery (e.g. EDRP) and Incident Management (e.g. ITIL), MQF Level 4 qualification in Pure Mathematics.

In our process of shortlisting candidates for the vacancy, please note that preference may be given to candidates whose profiles best align with the duties and responsibilities of the role.

Applicants are required to satisfy the Bank’s minimum eligibility criteria of four (4) O’Levels at Grade 5/C or higher, including English Language, in addition to any role‑specific requirements outlined above. This requirement shall not apply where applicants are already in possession of an MQF Level 6 Degree or higher.

Here’s what’s in it for you:

• Bank Holidays and additional vacation leave days over and above the statutory entitlement
• Free basic health insurance
• Relocation assistance and packages for expats joining the bank
• Accredited training programs from our BOV Learning Academy
• Study leave when employees decide to further their studies on part time basis
• Staff home loan rates for your dream home and other credit facilities at reduced interest rates
• Voluntary Occupation Pension Scheme (VOPS)
• Guarantee of working with an Equal Opportunities Employer as certified by the NCPE
• A budget dedicated to your children’s summer school costs

At BOV Group, we prioritise integrity, ethical behaviour and a strong work ethic. These principles form the foundation of the Bank’s core values: sustainability, excellence, innovation, integrity, and inclusion. All employees are expected to adhere to the Code of Conduct & Ethics, which outlines the standards for professional and personal behaviour. Commitment to these principles is essential for maintaining the BOV Group’s reputation and ensuring a positive, productive work environment.

The Bank ensures a fair, transparent, consistent and non-discriminatory treatment of employees on the basis of gender, gender identity, race, colour, ethnic, or social origin, genetic features, language, religion, or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.