Growth Engineer, Support Engineering

Jobgether • Canada

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Build scalable engineering solutions to improve customer support operations and developer experience. Create internal tools, automations, and AI-powered workflows that solve recurring challenges and increase team efficiency. Requires 4+ years of full-stack engineering experience with a focus on automation, AI technologies, and product thinking.

Key Highlights

Full-stack engineering with 4+ years experience

Build internal tools and AI-assisted workflows

Work closely with support and product teams

Remote work in Canada

Competitive salary $205,000-$250,000

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Key Responsibilities

Build and maintain internal tools and automation systems that make support operations faster, more accurate, and more scalable

Develop AI-assisted workflows to improve issue resolution, triage processes, and customer interactions

Identify recurring support challenges and create engineering solutions that prevent issues before they occur

Deliver product and developer experience improvements that reduce customer friction and increase usability

Collaborate closely with support and product teams to understand real user problems and translate them into technical solutions

Own projects end-to-end, from identifying opportunities to shipping and measuring the impact of solutions

Create systems that increase team efficiency and allow support operations to scale without relying only on additional resources

Technical Skills Required

Full-stack engineering AI technologies Automation systems

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Benefits & Perks

Competitive salary range of $205,000-$250,000 per year

Equity opportunity of up to 0.05%

Fully remote work environment

Generous paid time off policy

12 weeks of fully paid parental leave

Monthly wellness stipend

Annual learning and development budget

Health, dental, and vision coverage

Life and disability insurance

Retirement savings benefits

Job Description

This role is focused on building scalable engineering solutions that improve customer support operations and developer experience.You will create internal tools, automations, and AI-powered workflows that help teams solve problems faster and more efficiently.The position combines full-stack engineering, product thinking, and support innovation in a high-growth technology environment.You will work closely with support and product teams to identify recurring challenges and turn them into impactful solutions.Your contributions will directly improve how developers interact with the platform and reduce friction at scale.

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