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Senior Linux Systems Administrator
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C
AI Summary
Careerscape is seeking a Remote Entry-Level IT Support Specialist to provide technical support to employees and troubleshoot hardware and software issues. The ideal candidate will be customer-focused, detail-oriented, and interested in building a career in information technology. This role is ideal for candidates with 0-2 years of experience in IT support, customer service, or related roles.
Key Highlights
Provide first-level technical support via email, chat, and phone
Troubleshoot hardware, software, and system issues
Assist with password resets and user account management
Key Responsibilities
Provide first-level technical support via email, chat, and phone
Troubleshoot hardware, software, and system issues
Install, configure, and update software applications
Assist with password resets and user account management
Document support tickets and resolutions in the help desk system
Escalate complex technical issues when necessary
Support remote employees with technology setup and connectivity
Maintain IT inventory and asset records
Assist with onboarding and offboarding technology processes
Create and update technical documentation and user guides
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Technical Skills Required
Benefits & Perks
Fully remote work flexibility within the United States
Competitive entry-level compensation
Medical, dental, and vision insurance
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Nice to Have
CompTIA A+ certification or willingness to obtain one
Experience with Active Directory or Microsoft Entra ID
Familiarity with remote desktop tools
Basic networking knowledge
Internship or entry-level IT support experience
Job Description
ABOUT THE ROLE
Careerscape is supporting a client opening for a Remote Entry-Level IT Support Specialist. This role focuses on providing technical support to employees, troubleshooting hardware and software issues, assisting with system access, documenting support requests, and ensuring a smooth technology experience for end users.
This is an excellent opportunity for someone who is customer-focused, detail-oriented, and interested in building a career in information technology, technical support, or IT operations.
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