Customer Success Enablement Manager

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Design and execute enablement programs to empower customer-facing teams and drive retention and expansion. Collaborate with leadership and cross-functional teams to create scalable learning paths, playbooks, and resources. Requires strategic thinking, operational execution, and data-driven measurement in a fast-growing SaaS environment.

Key Highlights

Build and scale enablement programs for Customer Success, Implementation, and Professional Services teams

Create onboarding programs, learning paths, and playbooks to accelerate productivity and improve retention

Work cross-functionally with Product Marketing, Revenue Operations, and Product teams on go-to-market initiatives

Measure enablement effectiveness through metrics like ramp time, customer retention, and expansion performance

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Key Responsibilities

Design and execute enablement programs that help customer-facing teams build expertise, improve performance, and drive retention and expansion

Create scalable learning paths, playbooks, frameworks, and resources that support business outcomes

Own onboarding programs for Customer Success, Implementation, and Professional Services teams, creating structured learning paths that accelerate productivity and confidence

Manage enablement systems, including learning platforms, content repositories, and knowledge-sharing tools

Facilitate live training sessions, workshops, role plays, and coaching activities to reinforce skills and behaviors

Partner with operations teams to measure enablement effectiveness through metrics such as ramp time, customer retention, expansion performance, and team adoption

Technical Skills Required

Customer Success methodologies Learning & Development Project Management Data Analysis

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Benefits & Perks

Competitive compensation package

Equity opportunities

Bonus eligibility

Fully remote work environment

Unlimited paid time off

Generous equipment and software budget

Monthly education budget

Extended paid family leave

Job Description

This role offers the opportunity to shape how a growing customer success organization develops, scales, and delivers value to customers.You will design and execute enablement programs that help customer-facing teams build expertise, improve performance, and drive retention and expansion.Working closely with Customer Success leadership and cross-functional teams, you will create scalable learning paths, playbooks, and resources that support business outcomes.The position combines strategic program design with hands-on execution, including training delivery, process improvement, and impact measurement.

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