Provide structured incident, service request, and user question handling for Databricks platform. Directly analyze and debug Databricks issues including jobs, clusters, permissions, Unity Catalog, data access, performance, and error messages. Support onboarding, user guidance, and adoption of platform capabilities.
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Key Responsibilities
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Job Description
- Handle incidents, service requests, and user questions in a structured and timely way.
- Directly analyze and debug Databricks issues, including jobs, clusters, permissions, Unity Catalog, data access, performance, and error messages.
- Work closely with platform engineering, cloud, security, governance, and vendor teams to resolve more complex issues.
- Support onboarding, user guidance, and adoption of platform capabilities such as Data Products, Unity Catalog, Genie/AI features, and cost transparency.
- Identify recurring issues, improvement areas, and automation opportunities.
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