Provide technical assistance to users, troubleshoot hardware and software issues, and resolve support requests in a remote environment. This role is ideal for individuals detail-oriented, problem-solvers interested in building a career in IT. Requires a high school diploma, 0-2 years of experience, and proficiency in Microsoft Windows and 365.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
ABOUT THE ROLE
Careerscape is supporting a client opening for a Remote Entry-Level Technical Support Specialist. This role focuses on providing technical assistance to users, troubleshooting hardware and software issues, resolving support requests, and ensuring a seamless technology experience for employees and customers.
This is an excellent opportunity for someone who is detail-oriented, enjoys problem-solving, and is interested in building a career in technical support, IT operations, or information technology.
The Technical Support Specialist will work closely with end users and internal IT teams to diagnose technical issues, document solutions, and deliver exceptional customer service in a remote environment.
This role is ideal for candidates interested in technical support, IT help services, desktop support, or systems administration.
COMPENSATION
The salary range for this role is $70,000 - $95,000 per year, based on experience, technical skills, communication abilities, and client hiring needs.
Additional compensation and benefits details will be shared during the hiring process.
WHAT YOU’LL DO
- Respond to technical support requests via phone, email, and chat
- Troubleshoot hardware, software, and application issues
- Install, configure, and maintain computer systems and software
- Document support requests, resolutions, and system updates
- Assist with user account setup and password resets
- Escalate complex technical issues to senior IT teams
- Support Microsoft 365 and other business applications
- Guide users through troubleshooting steps and best practices
- Maintain accurate technical documentation
- Monitor support ticket queues and ensure timely resolution
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- Assist with onboarding and device setup for new employees
- Perform additional technical support and administrative tasks as assigned
WHAT WE’RE LOOKING FOR
- High school diploma or equivalent required
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred
- 0–2 years of experience in IT support, technical support, customer service, or related roles
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication abilities
- Proficiency with Microsoft Windows, Microsoft 365, and Microsoft Office
- Basic understanding of networking concepts and computer hardware
- Familiarity with Google Workspace is a plus
- Ability to manage multiple priorities in a remote work environment
- Professional, dependable, and customer-focused mindset
NICE TO HAVE
- Help desk or technical support internship experience
- Familiarity with ticketing systems such as ServiceNow or Jira
- Basic knowledge of Active Directory
- Experience with remote desktop support tools
- Interest in IT infrastructure and systems administration
BENEFITS & PERKS
Benefits may include:
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- Fully remote work flexibility within the United States
- Competitive entry-level compensation
- Medical, dental, and vision insurance
- Paid time off, holidays, and sick leave
- 401(k) retirement savings plan
- Paid training and onboarding
- Career growth into Systems Administrator, IT Support Engineer, Network Administrator, or Technical Services Analyst roles
- Performance-based bonuses
- Professional development and certification assistance
- Collaborative and supportive team environment
WHY APPLY
This role is ideal for someone who enjoys solving technical problems, helping users succeed, and building a long-term career in information technology. You'll gain valuable hands-on experience while working with modern technologies in a supportive remote environment.
ABOUT CAREERSCAPE
Careerscape is a staffing and recruiting firm connecting talented professionals with employers across technology, finance, operations, administration, customer support, and business services.
APPLICATION NOTICE
Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration.
Careerscape may also contact you regarding future opportunities that align with your qualifications.
EQUAL OPPORTUNITY STATEMENT
Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.
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