Senior IT Administrator

Mayflower • Cyprus

Visa Sponsorship Relocation

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Lead high-level incident resolution and service optimization for enterprise IT services. Manage and optimize core infrastructure including servers, cloud, networking, and virtualization platforms. Ensure data integrity, encryption, and business continuity through backup and recovery strategies.

Key Highlights

Service delivery and incident resolution leadership

Infrastructure management and optimization

Backup and recovery strategy implementation

Key Responsibilities

Lead high-level incident resolution and service optimization, handling escalated tickets from Level 1 and Level 2 support teams

Conduct root cause analysis for complex issues, implement proactive monitoring to minimize downtime, and ensure SLA compliance across all IT services

Collaborate with end-users, vendors, and stakeholders to deliver reliable, scalable solutions

Mentor junior team members on best practices and actively contribute to service improvement initiatives

Manage and optimize core IT infrastructure, including physical/virtual servers, cloud environments, networking (switches, firewalls, VPNs), and virtualization platforms

Perform capacity planning, performance tuning, security hardening, and disaster recovery testing

Deploy and maintain infrastructure automation tools (e.g., Terraform) to ensure high availability and scalability for enterprise systems

Maintain enterprise backup and recovery strategies, ensuring data integrity, encryption, and offsite replication

Coordinate failover procedures and conduct periodic restore drills

Monitor backup success rates, retention policies, and recovery time/point objectives (RTO/RPO) to mitigate risks and ensure business continuity

Experience implementing SaaS management optimization tools

Experience with network monitoring and alerting systems

Background working with network integrators or communication service providers

Proficiency with Cisco routers, switches, firewalls, wireless APs, and controllers

Experience with JAMF Pro and Apple ecosystem management

Experience with Intune and Windows ecosystem management

Familiarity with video conferencing solutions (e.g., Polycom, Logitech)

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Technical Skills Required

IT infrastructure management System administration Network engineering

Benefits & Perks

EU-based employment contract

3-year Cyprus work visa with full relocation support

Private medical insurance for you and your family

Corporate mobile plan (unlimited in Cyprus with roaming)

50% coverage of school and kindergarten fees

Professional growth support (language courses, conferences, training)

Fully equipped office in Limassol's city center

Free breakfasts and lunches in the office

Mindfulness & well-being support (50% psychological assistance coverage)

Sports benefits and electric scooter/bike rentals

Peer recognition program

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Nice to Have

Experience implementing SaaS management optimization tools

Experience with network monitoring and alerting systems

Background working with network integrators or communication service providers

Proficiency with Cisco routers, switches, firewalls, wireless APs, and controllers

Cisco certifications (CCNA or higher)

Experience with JAMF Pro and Apple ecosystem management

Experience with Intune and Windows ecosystem management

Familiarity with video conferencing solutions (e.g., Polycom, Logitech)

Job Description

Mayflower is a profitable technology company with more than 10 years of industry experience. We build and operate large-scale products that handle millions of interactions every day, creating seamless experiences for users across the globe.

Right now we are looking for a Senior IT Administrator to join our team.

Key Responsibilities:

Service Delivery:

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