Manager, Quality Audit

Jobgether • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Lead end-to-end operational oversight for assigned client/process portfolios, ensuring delivery against SLAs, KPIs, and quality benchmarks. Monitor performance metrics, identify gaps, and implement corrective and preventive action plans to maintain compliance and operational stability. Conduct root cause analysis (RCA) for escalations and quality issues, driving long-term process improvements and efficiency gains.

Key Highlights

Lead end-to-end operational oversight for assigned client/process portfolios

Monitor performance metrics, identify gaps, and implement corrective and preventive action plans

Conduct root cause analysis (RCA) for escalations and quality issues

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Key Responsibilities

Lead end-to-end operational oversight for assigned client/process portfolios, ensuring delivery against SLAs, KPIs, and quality benchmarks

Monitor performance metrics, identify gaps, and implement corrective and preventive action plans to maintain compliance and operational stability

Conduct root cause analysis (RCA) for escalations and quality issues, driving long-term process improvements and efficiency gains

Manage client relationships, participate in operational reviews, and ensure transparent communication on performance, risks, and resolutions

Oversee team productivity, workload distribution, capacity planning, and performance management across large, distributed teams

Technical Skills Required

Quality management frameworks Root cause analysis (RCA) Performance improvement methodologies

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Benefits & Perks

Competitive annual base salary range: $99,000 - $109,000 (USD)

Full-time, permanent exempt role

Remote work flexibility across the United States

Job Description

This role sits at the intersection of operations excellence, quality assurance, and client-facing delivery leadership within a high-volume, process-driven environment. You will oversee large-scale teams and ensure consistent achievement of SLAs, KPIs, and compliance standards across complex client engagements. The position requires strong analytical capability, a continuous improvement mindset, and the ability to identify process gaps that impact efficiency and quality. You will play a key role in driving operational performance, reducing errors, and strengthening audit and quality frameworks. Acting as both a leader and strategic partner, you will collaborate with internal teams and clients to resolve issues and implement sustainable solutions. The environment is fast-paced, metrics-driven, and focused on scalability, innovation, and service excellence. This is an opportunity to directly influence operational outcomes and customer satisfaction at scale.

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