CRM Team Lead - Braze Ecosystem & Customer Experience

Jobgether • Switzerland

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Lead a high-performing CRM team delivering data-driven campaigns across multiple channels within the Braze platform. Oversee end-to-end campaign execution, strategy alignment, and quality assurance while mentoring up to 10 consultants. Requires 10+ years CRM experience, 4+ years leadership, and 2+ years hands-on Braze expertise.

Key Highlights

Lead and mentor a team of up to 10 CRM Consultants

Design, configure, and optimize CRM workflows using Braze

Ensure strategic alignment between client objectives and campaign execution

Drive measurable client success through data-driven CRM campaigns

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Key Responsibilities

Lead and mentor a team of up to 10 CRM Consultants, ensuring high standards of delivery, quality, and efficiency

Oversee end-to-end execution of CRM campaigns across multiple channels within the Braze platform

Design, configure, and optimise CRM workflows, campaigns, and customer journeys using Braze

Ensure strong alignment between strategy and execution by working closely with strategy and client-facing teams

Manage QA processes to guarantee accuracy across campaigns, segmentation, integrations, and documentation

Partner with clients to understand objectives and translate them into effective CRM solutions

Drive best practices in segmentation, personalisation, and campaign performance optimisation

Support continuous improvement of CRM operations through smarter processes and automation opportunities

Technical Skills Required

CRM Braze Segmentation Campaign Management Customer Lifecycle Marketing

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Benefits & Perks

Competitive compensation aligned with experience and seniority

Fully remote-first working model with flexibility to work from anywhere

Strong career progression opportunities within a fast-scaling global organisation

Exposure to cutting-edge CRM, data, and AI-driven marketing technologies

Collaborative international team environment across Europe and beyond

Job Description

This role sits at the intersection of leadership, CRM execution, and customer experience innovation. You will lead a high-performing team responsible for delivering impactful, data-driven CRM campaigns across multiple channels, primarily within the Braze ecosystem. Acting as both a people leader and hands-on expert, you will ensure campaigns are executed with precision, speed, and strategic alignment. You will work closely with strategy, data, and client stakeholders to translate ideas into scalable customer journeys. The role combines operational leadership with deep CRM expertise, requiring both strong technical understanding and team management skills. You will play a key role in elevating campaign quality while driving measurable client success in a fast-paced, agency environment.

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