Security Operations Engineer

Jobgether • Canada

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Security Operations Engineer responsible for triaging security alerts, handling customer security requests, and supporting internal IT and identity operations. Requires experience in technical support, IT helpdesk, SOC analysis, trust & safety, fraud operations, or similar triage-heavy environments. Must have strong communication skills and analytical mindset.

Key Highlights

Triage security alerts and handle customer security requests

Support internal IT and identity operations

Improve operational workflows and processes

Key Responsibilities

Act as the first responder for security alerts, triaging detection signals such as threat monitoring outputs and vulnerability advisories, and escalating appropriately

Handle customer-facing security operations cases including account recovery, authentication issues, ownership verification, and access disputes

Support incident response activities as part of an on-call rotation, following established playbooks and escalation procedures

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Technical Skills Required

Security principles IT systems Command-line tools

Benefits & Perks

Fully remote global work environment

Equity participation through employee stock ownership programs

Comprehensive health insurance coverage

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Nice to Have

Familiarity with cloud or developer ecosystems such as AWS or Postgres

Experience with operational tools like Front, Linear, Notion, Vanta, Kandji, Jamf, or similar platforms

Basic scripting or automation experience in support or security workflows

Job Description

This role sits at the frontline of security operations within a globally distributed, high-scale developer platform environment. You will be responsible for triaging security alerts, handling sensitive customer security requests, and supporting internal IT and identity operations across multiple time zones. The position plays a critical role in ensuring trust, safety, and continuity of services by responding quickly and accurately to security-related events. You will work in a structured but fast-moving environment where clear communication, strong judgment, and consistency are essential. The role also involves improving operational workflows by refining runbooks, escalation paths, and automation opportunities. It is ideal for someone who thrives in ambiguous, high-responsibility environments and enjoys turning complex security signals into clear, actionable decisions.

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