Network and Systems Surveillance Technician

Serco • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Join Serco's team as a Network and Systems Surveillance Technician to provide tactical response for monitoring and coordination of outage response and triage. This role requires a strong analytical and problem-solving skillset, with experience in Microsoft Word, Excel, and Outlook. Obtain and maintain a DoD Secret security clearance.

Key Highlights

Tactical response for monitoring and coordination of outage response and triage

Strong analytical and problem-solving skillset

Experience in Microsoft Word, Excel, and Outlook

Key Responsibilities

Provide tactical response for the monitoring and coordination of outage response and triage for all Tier I inputs to include network and system monitoring as well as communication & coordination during outage or maintenance scenarios.

Be responsible for providing real time operations support during major incidents as well as triage, validation, and escalation of any actual or potential network/system issues.

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Technical Skills Required

Microsoft Word Excel Outlook

Benefits & Perks

Competitive pay

Performance-based incentives

Benefits that promote well-being and work-life balance

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Nice to Have

CompTIA Security+ Certification

Secret clearance

Experience with Ticketing systems; Remedy, ServiceNow, Jira, and SolarWinds Web Helpdesk

Job Description

Serco Inc. is seeking a to join our team – . The Network Systems and Surveillance Team is part of the Serco Wins strategy and is dedicated to ensuring seamless and secure IT operations across multiple government agencies. Through expert management of network systems and surveillance, we drive efficiency, flexibility, and cost-effective solutions while upholding the highest standards of reliability and security. Our commitment to innovation and excellence empowers government agencies to operate with confidence in an ever-evolving digital landscape.

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