Director, Delivery - EMEA

Jobgether • Italy

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Lead strategic delivery operations across diverse enterprise clients in EMEA. Own delivery strategy, ensure client success, and drive operational maturity. Collaborate with cross-functional teams to improve service quality and scale global delivery.

Key Highlights

Shape and scale delivery operations across EMEA

Own delivery strategy and ensure client success

Collaborate with cross-functional teams to improve service quality

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Key Responsibilities

Lead strategic, industry-focused delivery organization across EMEA

Own delivery strategy across client portfolios

Partner closely with Sales and Pre-Sales teams to shape commercial strategy

Oversee client onboarding, pilot execution, and implementation quality

Drive executive-level client relationships and provide strategic guidance

Monitor portfolio health through KPIs, financial metrics, and risk indicators

Lead renewal planning and execution, including commercial discussions and contract retention strategies

Collaborate with cross-functional teams to continuously improve service quality and scale global delivery capabilities

Technical Skills Required

Delivery Management Client Engagement Enterprise Consulting

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Benefits & Perks

Fully remote work within EMEA

Contractor-based engagement with flexible working arrangements

Annual learning and development budget

Job Description

This is a senior leadership role responsible for shaping and scaling delivery operations across a diverse portfolio of enterprise clients in the EMEA region. You will own the strategic direction and execution of delivery services, ensuring exceptional client outcomes across complex, global engagements. Acting as a key bridge between customers and internal teams, you will influence pre-sales, onboarding, delivery excellence, and long-term account growth. The role requires strong executive presence, commercial awareness, and the ability to operate in fast-moving, distributed environments. You will lead cross-functional initiatives that improve operational maturity, customer satisfaction, and revenue retention. This is an opportunity to drive impact at scale while working with globally distributed teams and high-value enterprise clients.

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