Senior CX Data Analyst - Remote (Portugal)

tabby | تابي • Portugal

Remote Relocation

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AI Summary

Analyze large-scale datasets to drive customer experience improvements. Collaborate cross-functionally to identify trends, optimize workflows, and enhance decision-making. Utilize LLM tools and automate data tasks using Python and Airflow.

Key Highlights

Analyze large-scale datasets to drive CX improvements

Collaborate cross-functionally to identify trends and optimize workflows

Utilize LLM tools and automate data tasks using Python and Airflow

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Key Responsibilities

Analyze large-scale datasets related to agent performance, support interactions, and QA

Detect behavioral and performance trends among agents and support teams

Use LLM tools for daily analytical tasks, summarization, and insights generation

Automate data tasks and support workflows using Airflow and Python

Optimize analytics pipelines and data marts for performance and resource efficiency

Collaborate with operations, support management, QA, and training teams to drive improvements

Technical Skills Required

Python SQL (BigQuery, ClickHouse) Data Visualization (Tableau, Metabase)

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Benefits & Perks

Remote work

Relocation support

Job Description

CX AnalyticsFull TimeRemote/PortugalMaxim ManzyukAs a , you will play a key role in improving how we support our customers through data driven insights and operational analytics. You will work closely with CX, product, and operations teams to measure performance, identify improvement opportunities, and support better decision making across support workflows.This role focuses on , with exposure to automation and AI powered tools as part of everyday analytical work.Key Responsibilities

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