Tier 2 Support Engineer

Tailscale • United States

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Tailscale is seeking a motivated Support Engineer to join our growing team of support professionals. The successful candidate will serve as the face of the company for teams and companies using Tailscale, handling a broad range of tickets. The ideal candidate will have 4+ years of experience in a technical support role within a SaaS company.

Key Highlights

Technical support experience

Networking fundamentals knowledge

Troubleshooting skills

Key Responsibilities

Serve as the primary escalation point for technically complex tickets

Diagnose and troubleshoot advanced Tailscale-specific issues

Manage a ticket queue with a consistent focus on SLA adherence

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Technical Skills Required

Networking TCP/IP Troubleshooting

Benefits & Perks

Competitive total compensation package

Comprehensive group benefits

Remote-first company

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Nice to Have

Hands-on familiarity with Tailscale or comparable networking/VPN products

Experience working with identity providers and SSO integrations

Basic experience troubleshooting Kubernetes environments

Job Description

Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.If you’re passionate about solving technical issues and providing high-quality support to a diverse community of users, this is the role for you. We’re seeking a motivated

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