Customer Experience Data Analyst

tabby | تابي • Bulgaria

Remote Relocation

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Improve customer support through data-driven insights and operational analytics. Analyze large-scale datasets, build dashboards, and optimize processes. Strong SQL, Python, and data visualization skills required.

Key Highlights

Analyze large-scale datasets and build dashboards

Optimize processes and workflows

Collaborate with cross-functional teams

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Key Responsibilities

Analyze large-scale datasets related to agent performance, support interactions and QA

Write optimized SQL queries using tools like BigQuery and ClickHouse

Build dashboards in Tableau, Metabase

Detect behavioral and performance trends among agents and support teams

Partner with QA to identify root causes in agent behavior and customer issues

Work with Airflow and Python to automate data tasks and support workflows

Optimize analytics pipelines and data marts to improve performance, resource efficiency, and reliability

Act as an analytical partner to Operations, Support Management, QA, and Training

Technical Skills Required

SQL Python Tableau

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Benefits & Perks

100% trust and freedom to apply own vision

Employee stock options programme

Relocation support

Job Description

CX AnalyticsFull TimeRemoteMaxim ManzyukAs a , you will play a key role in improving how we support our customers through data driven insights and operational analytics. You will work closely with CX, product, and operations teams to measure performance, identify improvement opportunities, and support better decision making across support workflows.This role focuses on , with exposure to automation and AI powered tools as part of everyday analytical work.Key Responsibilities

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